Director of Membership and Marketing

Competencies

To perform the job successfully, the director should demonstrate the following:

• Relationship Management— Must bring excellent collaboration and networking skills – especially demonstrated skills at building partnerships. Must be confident and politically astute in interactions with the general public, NAGC members, corporate partners, and other industry experts.

• Planning and Organization— Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.

• Strategic Thinking – Adapts strategy to changing conditions. Analyzes market and competition. Develops strategies to achieve organizational goals. Identifies external opportunities. Understands organizations strengths and weaknesses.

• Project and People Management—Possess extensive experience in the management, supervision, and development of staff and the assessment of resource needs and their fulfillment. Demonstrates strong communication (oral and written) and interpersonal skills. Must have demonstrated experience in the implementation of plans into action, process management, problem solving, and the completion of quality outcomes/products on schedule.

• Innovation— Must have demonstrated success in entrepreneurial risk taking. Must be savvy and know when to use technical know-how and where to look for solutions. Must be creative and resourceful in identifying solutions.

• Integrity and Dependability— Must embody high ethical standards and values, be a team player and own up to mistakes as well as successes. Commits to doing the best job possible. Follows instruction. Keeps commitments. Responds to requests for service and assistance. Takes responsibility for own actions.

• Technological Aptitude – Exhibits a high degree of knowledge and experience with information technology, including but not limited to association management systems and web technology. Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems. Uses technology to increase productivity.

• Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests. Able to build morale and group commitments to goals and objectives. Supports everyone 's efforts to succeed.

• Customer Service - Manages difficult or emotional customer situations. Responds promptly to customer needs. Solicits customer feedback to improve service. Responds to requests for service and assistance. Meets commitments.

Qualifications

• Minimum of 5 years senior association management experience in marketing, communication, and membership with demonstrated success, preferably in the education sector.

• Demonstrated skills, knowledge and experience in the design and execution of marketing, communications and membership materials and activities.

• Experience working with vendors, developing and managing budgets, and managing revenue centers of the organization.

• Commitment to working with shared leadership and cross-functional teams.

• Exceptional written, oral, and interpersonal communication skills.

• Travel required—to annual convention, affiliate conferences, related education conventions as necessary.

Education

• Bachelor’s degree in education, marketing, communications, business administration, or other area expected. Graduate degree in a related field desirable.

• CAE preferred

• Proficiency with AMS is required