The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world's largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers' needs.
We are currently seeking a high calibre professional to join our team as a VP, Website Lead.
Lead in ensuring the quality, simplicity and ease of use of the Local Public Website
Leverage customer propositions and customer insights from Customer Value Management, product, competitor review to increase customer engagement across Public Website to generate additional revenue and lower the cost to serve
Integrate appropriate key performance indicators and metrics to measure customer satisfaction and engagement across all dimensions of the website
Monitor key performance indicators and collaborate closely with local business stakeholders, local risk and compliance, content management teams and software delivery teams to plan, build, test and launch best in class content, digital marketing and customer interactions on our public website
Ideally come from a Product background and experience with managing consumer websites
Deep understanding of agile delivery principles and web development processes and practices
Hands on experience leading product development teams such as UX designers, content strategist and quality assurance engineers on projects that touch a range of range of platforms functionalities, content strategies and management
Strong understanding of Digital business, while experience with travel, lifestyle, and other consumer product development is a strong advantage
Extensive experience with the range of product development and deployment activities including identifying opportunities, product discovery, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management
Proven ability to manage third party partners both in partnership development when required, and ongoing internal partners and stakeholders management
Possess a blend of business and technical savvy and ability to drive strategy into action
An entrepreneurial drive, with the ability to deconstruct and solve problems, to investigate drivers and figure out why things happen
Proven ability to build strong relationship across stakeholder groups with the ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation
Customer focussed, results based approach, able to deliver to deadlines
Demonstrates flexibly when addressing shifting or competing priorities
Proven ability to influence large teams without direct leadership authority
Bachelor degree or equivalent preferable
Strong Analytical and Presentation skills
Energetic, positive attitude and team player
To be considered for this role, the relevant rights to work in Singapore is required.
You'll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.