For over 50 years, the LES has been the leading association for intellectual property, technology, and business development professionals. We bring intellectual property and licensing groups together to network, collaborate and discuss some of the most critical issues facing the industry today and tomorrow. Through education, networking, standards development, and certification, we facilitate global intellectual property commerce.
LES is seeking a bright, self-starter who is a detail-oriented and forward-thinking individual to serve as an Education Coordinator. The Coordinator will be primarily responsible for managing all aspects of LES Education programs, including driving course revenue via social media marketing and business development. It is anticipated that the Coordinator will also support other LES Committees and Sub-Committees, including the LES Annual Meeting. The Education Coordinator will report into the LES President and Chair of the Board and will be managed by the Senior VP LES Education and LES Education Sub-Committee Chair. This position is intended to be full-time and 100% remote. Travel is not anticipated in 2021. Future travel may be required from time to time.
LES Education Coordinator Requirements
Team player with excellent oral and written communication skills, professional integrity and credibility and experience managing programs.
5 years of experience driving event registration and sales to meet revenue targets via social media marketing, cold calling and other business development strategies
Technology savvy with online conference platforms (e.g., Zoom, GTM and GTW) and social media marketing including LinkedIn, Google SEO, video editing, etc.
Committed to providing excellent customer experience to course attendees, sponsors, members, volunteers and vendors
A quick learner who gets up to speed quickly; highly motivated and productive while working remotely with limited supervision
Detailed oriented; able to organize, manage and finalize course materials and other content provided by member volunteers for Education and other Committees
LES Education Coordinator Objectives
Manage LES Education Program
Develop turn-key processes for managing the LES education program to run on-line and in-person courses and drive sales revenue via registrations
Work with vendors on course scheduling, website course descriptions/updates, digital marketing, logistics and execution of courses
Responsible for attendee and instructor communication, timely correspondence, course material distribution & overall course experience as measured by surveys
Plan, recruit and support course chairs and volunteer instructors, including keeping current the list of qualified instructors for each course along with their current bios/headshots
Keep the repository of LES Education materials up to date and organized
Drive Education Revenue
Drive course sales that exceed targets via social media and direct sales marketing
Develop new business with target organizations for custom courses with corporate and/or executive management programs; work to support LES Members on a plan to secure 1-3 custom courses per year
Identify and develop partnering deals and/or alternative LES non-member marketing /sales channels to drive education sales
Maintain reports on courses delivered, including attendee numbers, revenue/expenses, and FAQs on courses.
Develop turn-key operations running LES Education program, including timelines for communication with instructors and attendees, for digital marketing campaigns and conversion analytics, for post-course surveys etc.
Develop and implement a process for soliciting and vetting future LES course offerings via member volunteers.
Ensuring Superior Customer Experience
Support course chairs and instructors in developing and delivering course offerings
Establish and maintain all necessary requirements and procedures to enable LES to offer Continuing Legal Education (CLE) and for attendees to obtain CLE for all appropriate LES programs.
Ensure stellar course attendee experience, including follow ups to course information requests, advising attendees of other courses of interests, and preparing FAQs
Develop and implement processes to measure Education attendee experience, e.g., develop surveys, obtain survey results, and collect attendee quotes after each course for marketing purposes
Assisting Other LES Committees and/or Sub-Committees
Support other Committees and/or Sub-Committees while maintaining priority support to LES Education
Work for other Committees and/or Sub-Committees might include coordinating and processing Standards Sub-Committee meetings and documentation as well as helping the Meetings Committees with the Annual Meeting, and supporting Sector and Chapter Webinars.
Bachelor’s degree in a related field
Minimum 5 years of experience (preferred) working with associations and managing education programs, including marketing and sales, and delivering excellent customer service
Effective self-motivator who works well remotely with teams
Excellent written and verbal communications skills
Superior project management capabilities
Comfort interacting with various levels of organizational hierarchy, internally and externally
Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint
Knowledge of the industry is a plus
LES encourages people of all genders and members of all racial and ethnic groups to apply.