Manager, Process Design & Simulation

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us. From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

While most of us are working remote during COVID-19, we're excited to get back to our state-of-the-art headquarters in the booming West Loop of downtown Chicago! It's set up to be a global hub that cultivates collaboration:

• Take a class at Hamburger University
• Sample future items in our Test Kitchen
• Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don’t meet every single requirement!

This position sits within the Global Operations Research group working out of the Chicago West Loop headquarters. A successful candidate will serve as an internal consultant to corporate functional teams and country Operations leaders on operational continuous improvement and innovation efforts.

Business Questions supported could include: Service & Kitchen platform optimization; assessment of new product, equipment, procedures, or staffing/positioning guides; new restaurant concept design; Restaurant capacity planning; Projection of operational impact of shifting trends in consumer behavior

The candidate will work cross functionally with teams representing Corporate Operations, Real Estate Development/Strategy, Restaurant Design, IT, Strategy, Digital, & Market Operations and Analytics.

Position Purpose

1. Provide direct consulting support to country Operations leaders and Home Office functional partners to frame business challenges and opportunities, identify methodologies to virtually prototype and test potential solutions, and provide guidance for solution development and implementation
2. Analyze and evaluate existing operational systems and processes to find opportunities for enhanced efficiency, increased capacity, and more consistent performance.
3. Optimize process design and simulation processes, procedures, and tools to ensure speed to insight, quality of results, and scalability of services

The ideal candidate will be:

• Committed to deeply understanding the details of current restaurant operations
• Knowledgeable and skilled in System Design, Continuous Improvement, Project Management, Operations, Process Design, Modeling and Simulation, Insights & Analytics
• Skilled at understanding complex processes
• Skilled at telling stories with quantitative data to audiences at all levels
• Equally comfortable leading external vendors to execute projects and rolling up his/her sleeves to manage data and perform analytics
• Self-starter who is confident working under tight timelines & competing demands

Principal Accountabilities

• Serve as process design lead for cross functional innovation projects and global market-facing consulting engagements
• Collaborate with cross-functional teams to gain insight and define the direction and methodologies to address business challenges
• Utilize process mapping and principles of mathematics, science, and engineering to understand and quantify processes
• Identify opportunities to improve throughput, capacity, and customer experience and prevent waste and inefficiency
• Provide insights and tools to support global Operations continuous improvement efforts
• Develop DOEs for testing potential solutions
• Support the development of valid and reliable innovation center lab tests and in-restaurant tests
• Build, maintain and productionalize discrete event simulation models to support the global Restaurant Solutions Group, functional partners, and global markets.
• Build and maintain the global service/production process documentation (e.g., process flows, time and motion studies, engineered standards, etc)
• Champion data driven Operations decision making and support the development of process design and simulation skills with market partners