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What you’ll be doing...
Responsible for enabling Digital growth within Verizon Business Group (VBG) organization which targets business, enterprises and public sector customers. The Digital Product Manager’s primary responsibility is to ensure growth for sales for new service, devices and upgrades within Mybusiness. In addition, you will be responsible for the customer journey optimization and traffic analysis.
Lead the ideation, strategy, planning and implementation of projects within Ecommerce pillar.
Create business cases and get executive alignment and approvals.
Work with CMO and IT/Dev teams for priority and implementation.
Identify and lead customer pain points, lead teams to come up with solutions that address pain points and monitor post launch improvements.
Identify and use key metrics that the team would need to measure to review success of a project.
Understand implications of CX and UX changes and be scrappy while making decisions.
Work with a broader team to identify opportunities of growth partners with stakeholders from DCX, marketing, GTS, CMO, finance, legal, security, compliance and field operations teams.
Communicate key stories and projects to cross functional teams.
Summarize projects for executive updates and reviews.
Look at competitive and companywide offerings and implementations that could be achieved and would benefit our projects.
What we’re looking for...
You’ll need to have:
Bachelor’s degree or four or more years of work experience.
Six or more years of relevant work experience.
Three or more years of digital marketing experience.
On the job experience with sales in ecommerce portals and apps.
Willingness to travel.
Even better if you have:
Experience with digital promotions, digital operations and merchandising.
Experience creating digital journeys for ecommerce transactions.
Experience in improving digital sales funnels.
Ability to think strategically and break up work in to smaller chunks based on priority.
Product management skills including product ownership, requirements gathering.
Organizational skills to share clear requirements to cross functional teams, organize project teams and report deliverable.
Strong experience in strategic environments (web and mobile, customer experience and user experience).
Data driven with ability to analyze, understand and decipher insights from available analytics.
Used tools like Adobe Insights, Tableau and other reporting and analytics tools.
A demonstrated team player who can effectively handle multiple priorities simultaneously within tight timelines.
Ability to identify, trouble shoot, and resolve problems across the digital ecosystem.
Communication skills; written, oral and presentation.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.Check out our diversity and inclusion page to learn more.