Responsible for supervising and coordinating the daily activities of client services personnel in an office(s). Reviews work product to ensure compliance with corporate branding standards and adherence to policy. Provides guidance and training to team members.
Characteristics of Position:
Geography: LMA (Local Market Area) Responsibility: Department and/or Office
ESSENTIAL DUTIES AND RESPONSIBILITIES
Oversees the general administrative tasks of a local team to ensure deliverables are complete and resources are deployed where needed. Resolves customer complaints or answers customers' questions regarding policies and procedures.
Reviews and approves listings and property budgets; ensures compliance with internal guidelines and policies; escalates approval(s) when necessary. May authorize expenses related to property listings. Conducts monthly review of property listings to ensure appropriate actions are taken at each stage of a listing (active, inactive, closed).
Attends marketing calls/meetings; follows up with other department teams to ensure awareness and understanding of changes that may impact how services are provided to sales/client facing professionals.
Coordinates and/or provide back-up support to the team during absences, attrition and/or heavy work overflow periods. May monitor team's PTO, approves time off requests, approves time cards. Trains new staff personnel.
Ensures FCG, Mapping and Project budget forms are accurate and submitted within deadline frame.
Assists management with implementation of training program for employees.
Other duties as needed.
No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. May lead project teams and/or plan, and supervise assignments of lower level employees.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Associate's degree (A.A.) or equivalent from two-year college required. Bachelor's Degree (BA/BS) from four-year college or university preferred. Minimum five years related experience providing administrative support to client facing/sales professionals. Minimum 3 years related experience within the Real Estate industry.
Previous Supervisory experience preferred.
CERTIFICATES and/or LICENSES
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.
Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.
Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.
OTHER SKILLS and ABILITIES
Intermediate skills with Microsoft Office Suite products such as Word, Excel, Outlook, etc. and digital marketing to include social media, web publishing and research tools. Ability to manipulate basic templates in Power Point and/or InDesign preferred.
Knowledge of business principles involved in planning, production methods and coordination of people and resources.
Personnel management skills to include providing guidance and direction to staff, setting performance standards and monitoring performance.
SCOPE OF RESPONSIBILITY
Decisions made with thorough knowledge of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
Internal Number: 21011663
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.