Preferred Locations: Greensboro, NC | New York, NY | Chicago, IL | Seattle, WA | Raleigh, Durham, Chapel-Hill, Charlotte, NC
In today's world, customers expect companies to know who they are and what they want. Customers want to have products, services or experiences that best suit their needs delivered to them seamlessly across physical and digital channels.
Customers are human first: driven by dynamic wants, needs, and desires. The ability for brands to make personal, meaningful connections on a human level has never been greater and Hux by Deloitte Digital delivers on those experiences in a way that allows companies to own the customer journey end to end.
Hux is the Human Experience Platform by Deloitte Digital. We help companies connect key data sources to understand what matters most to people; connect to advanced technologies like AI and machine learning to sense and respond to those needs at scale; and connect their systems to unlock insights, create collaboration and drive acquisition, engagement and loyalty. Most importantly, we empower companies to connect with customers in personal, meaningful ways that respect them as people, not just customers.
Hux by Deloitte Digital gives companies the ability to build and leverage the connections - between people, systems, data and technologies - so they can deliver personalized, contextual experiences to customers at scale.
We are seeking to transform the way brands interact with their customers and elevate the human experience.
Work you'll do As Chief Customer Data Architect, you'll provide architectural leadership and vision of our Customer Data Management technical solutions including data ingestion, quality, ID resolution, redaction/suppression, storing, deleting, and integration out.
Your responsibilities include:
Serve as a key team member on Hux technology pursuits
Accountable for technical solution development and delivery of our technology solutions to clients
Bring deep CDP, data management, system integration domain expertise on state of the industry, client problems and priorities.
Work fractionally across multiple accounts to guide solutioning and quality
Contribute to product roadmap and priorities as we build capabilities around advanced analytics, artificial intelligence and machine learning
Provide leadership on Build implementation playbooks by formulating best practices, governance, and evolution
Define and oversee the adherence to enterprise architecture principles across custom data management solutions
Manage, coach, and monitor client service teams on multiple engagements in a wide variety of industries and actively participating in initiatives aimed at bringing out the best in our people.
Contribute with innovative ideas in service of our clients, helping to execute our growth strategy and build long-term relationships with key clients
Advertising, Marketing & Commerce
Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients' brand values for measurable business growth. We do this by creating content, communications, and experiences that engage and inspire their customers to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients' marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities, many from our Digital Studios.
We serve our clients through the following types of work:
Cross-channel customer engagement strategy, design and development (web, mobile, social, physical)
eCommerce strategy, implementation and operations
Marketing Content and digital asset management solutions
Marketing Technology and Advertising Technology solutions
Marketing analytics implementation and operations
Advertising campaign ideation, development and execution
Acquisition and engagement campaign ideation, development and execution
Agile based, design-thinking, user-centric, empirical projects that accelerate results
Must have deep CDP experience with full lifecycle (ingest, quality, IDR, Redaction / Deletion, Integration with Martech)
10+ years of experience integrating and feeding martech systems and processes
Knowledge and experience with Identity Resolution and ability to speak to options, challenges and approaches
Must have cloud architecture experience (AWS, Azure, GCP)
Experience with high volume data
Experience with assets, tools, CDP vendors
Continual learning mindset with understanding of advanced/new technology in related areas in the industry that can be leveraged to enhance current architectures and build durable new ones
Strong presentation skills, ability to communicate complex technical topics to business and marketing buyers
Ability to influence clients, teams, and individuals positively, by leading by example and establishing confident relationships with senior stakeholders
Experience in steering and coaching a delivery team to ensure the success of the project while minimizing project risks
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Internal Number: 13575608
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