Tory Burch is seeking a Senior Associate of Loyalty to manage and support customer loyalty initiatives. This role will support VIP experiences, loyalty programs/initiatives, and qualitative insights. This individual will collaborate with various business units to drive loyalty efforts and optimize customer value. Reports to the Senior Manager, Loyalty.
Drive top customer community engagement (in partnership with a 3rd-party vendor)
Improve VIP gifting process
Partner closely with cross-functional teams (Analytics, Buying, Creative, Email, Client Services, Distribution Center, Digital Marketing, Digital Product Management, Planning, Site Experience) to manage end-to-end execution of loyalty offers
Support the launch and enhancements of new loyalty programs
Collaborate with Retail Marketing on loyalty-related events and initiatives
Work closely with Product Marketing to drive direct mailer programs
Collect qualitative insights inquiries, design and analyze customer surveys to drive actionable insights for various business units
Conduct research to understand loyalty competitive landscape
EDUCATION & PRIOR EXPERIENCE NEEDED
Bachelor's Degree or equivalent work experience
2+ years relevant experience in marketing and/or customer loyalty
Experience with driving end-to-end customer loyalty programs/initiatives
Experience designing, launching, and analyzing customer surveys
Analytical and data-driven to track performance and enhance programs/initiatives
Excellent project management and organizational skills
Strong written and verbal communication skills
Team player with the ability to build cross-functional relationships to achieve team goals
Adaptable – Change before you have to
Changes course easily – Knows when to be patient and when to push – Works well in the gray – Shows grace under pressure – Owns mistakes and learns from them – Balances multiple priorities
Entrepreneurial Spirit – Own it
Takes initiative, doesn’t wait for direction – Builds for the future – Takes personal ownership and accountability – Is resourceful in getting things done
Collaborative – No “I” in Tory
Is self-aware and open-minded – Integrates the perspectives of others – Is direct but respectful – Communicates cross functionally – Knows when to get people involved and when to make a decision – Takes an inclusive approach
Client & Brand Focus – Put yourself in Tory’s shoes
Passionate about the brand and the work – Creates a transformational client experience – Makes decisions in the best interest of the company and our customers – Focuses on internal and external customers
Live the Values – Being “Buddy”
Keeps the “Buddy Values” alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion) – It’s not just what you do, but how you do it – Contributes to a positive and productive environment
Functional Expertise – Know Your Stuff
Has the skills necessary to perform the job – Keeps current on trends, skills, and practices – Puts learning into practice
Equal Employment Opportunity Statement
Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.
Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require assistance or an accommodation with the hiring process, please contact firstname.lastname@example.org.
Tory Burch is an American lifestyle brand inspiring and empowering women around the world to live in full color with character, confidence and beauty. Classic in spirit with a modern sensibility, the collection embodies the personal style of Founder Tory Burch and includes multiple categories from footwear and ready-to-wear to handbags and home.
Our company launched in February 2004 with a single boutique in downtown Manhattan. Today, we are a global brand with a presence in more than 50 countries, and an enduring commitment to advancing women’s empowerment and entrepreneurship through the work of the Tory Burch Foundation.
Brand integrity, beautiful products and social purpose are integral to who we are as a company and what we have accomplished to date. Our incredible team and our unique culture are an equally important part of the equation. We believe that every employee plays a vital role in our continuing efforts to grow and evolve.