At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.
Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.
What You'll Bring:
Bachelor's degree in advertising, marketing, business, technical field or similar.
3-6 years of experience in the delivery and troubleshooting of digital marketing solutions/media and excels at roles in ad ops, technical project management/technical account management, customer support, product integrations or other operations related responsibilities
Critical thinking and problem solving to deliver on customer needs & expectations, as well as aid in continuous process improvement
Superior communication skills, with the ability to translate complex technical concepts to non-technical teams in a concise and clear manner
Self-starter, with the ability to manage across global teams with a curiosity and appetite for learning
Detail oriented and ability to manage multiple projects at once
Operates with a sense of urgency, highly organized, and can use project management, time tracking and collaboration tools to prioritize client requests or escalate to the appropriate internal teams
Experience with Agile / SCRUM teams, providing technical scoping and write ups
Excels in working cross-functionally and is excited to work in a fast paced, constantly evolving environment, thriving in collaborative, problem solving scenarios
Experience querying databases and analyzing results to test troubleshooting hypotheses
Familiarity with Bash or Terminal commands to manipulate large data files
We'd love to see:
Customer Support and Implementation
Prioritize excellent service for both external and internal customers while developing effective working relationships with cross-functional teams
Experience in supporting customers in troubleshooting platform issues as a front-line technical resource, including the ability to translate technical and functional requirements from customers (internal and external) to Product and Engineering teams
Primary point of contact on technical questions, support, and triage of complex delivery challenges for client stakeholders, including Technical Account Managers, Ops, Product and Engineering
Assist in onboarding of new customers with internal and external teams by acting as expert on platform UI and owning technical implementation details
Curate training plans and subsequently train customers on solution best practices, creating and empowering power users on platforms
Configure best file/implementation practices for data fulfillment and API integrations to reduce errors and redundancies
Qualify incidents/bugs submitted by clients and internal team by gathering detailed information, triaging the issue, and providing a resolution according to service level obligations.
Proactively identifies gaps and bugs/issues to monitor platforms and escalates issues/inconsistencies cross-functionally as needed
Ability to query and analyze platform performance metrics, proactively identifying issues and areas for improvement
Benchmark metrics and best practices across TransUnion platforms and develop technical documentation and training materials for other teams.
Background in digital advertising/marketing technology and technical customer support
Ability to become an expert in digital marketing data collection, data onboarding and the technical underpinnings of the ad tech industry
Impact You'll Make:
The Technical Support Engineer is a core team member within the Marketing Solutions organization that is an expert on our platforms, working with internal and external stakeholders to effectively troubleshoot and share best practices on digital and data-driven solutions.
During the COVID-19 pandemic, TransUnion has several safety protocols in place to protect associates, customers, and visitors. You may be required to be fully vaccinated against COVID-19 as a condition of employment and/or to participate in certain work-related activities. Exemption is available to qualified candidates as a reasonable accommodation.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
TransUnion is a global information and insights company that makes trust possible between businesses and consumers, by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.