The University of Notre Dame (ND.jobs) is accepting applications for a Associate Director of Data Insights and CRM.
Applications will be accepted until 10/24/2021.
Notre Dame Athletics is committed to building a diverse workforce passionate about maximizing the student-athlete experience. Our pillars of Education; Excellence; Faith; Tradition and Community guide us in the inclusive work we do each and every day and we are eager to attract individuals who can positively contribute to that work. We firmly believe we can all create change together locally and be a catalyst for change nationally through our StaND Together commitment to Listen, Amplify, Focus, Diversify, Engage and Vote. As a member of the Notre Dame Athletics team, the Associate Director of Data Insights and CRM will serve as a leader for department's new CRM strategy, database development, and usage. This person will collaborate with sales and marketing department leaders to define and document the overarching business objectives plan and execute sales campaigns in Salesforce while providing real-time reports and dashboards on campaign progress and salesperson performance metrics. The Associate Director of Data Insights and CRM will conduct full lifecycle activities to include requirements analysis and design, develop data insights and reporting capabilities, and continuously monitor performance and quality control plans to identify improvements to the overall data eco-system. This person will also support our salespeople, continually training and guiding them on Salesforce procedures as they use Salesforce to move prospects and constituents through our sales pipeline. Additionally, this person will assist in gathering Salesforce User feedback, prioritizing User needs, and developing new Salesforce features and functionality.
Data Insights responsibilities include:
Work in a cross functional environment with various business groups, IT, and end users to identify, document, and communicate business processes
Transform sales and marketing metrics into actionable insights and proposed next steps for leadership review
Develop strategies to acquire, and segment new data
Identify analytics trends and emerging platforms that enable the organization to continuously evolve, acquire new consumers, and increase engagement
Work with the leaders in Digital Marketing to help manage and move constituents and patrons through the marketing sales funnel.
Interpret data, analyze results using statistical techniques and provide ongoing reports and dashboards.
Analyze campaign performance and clearly articulate insight for how to improve engagement.
Demonstrate excellent story-telling skills with data visualizations.
Develop strategies around data enrichment and information that could provide insights into interests/behaviors in addition to the basic demographic profile of a donor or fan
Create and develop reports and dashboards to support the day-to day needs of Notre Dame Athletics
Work with leadership to always review and assess current and prospective program enhancements to better our experience for our fans
Proactively generate new ideas, build business cases, and measure results to help our marketing and sales operations stay best-in-class
Assist marketing to develop target audiences for sales and service communications (email, social, web, print, etc.) across ticketing and other revenue generation efforts.
Associate Director of CRM responsibilities include:
Design, build, and drive campaigns to better engage constituents and patrons.
Serve as primary point of contact for Salesforce, as well as the internal database administrator and subject matter expert.
Responsible for training sales & service staff in CRM and ensuring that records are being updated and accurately in a timely manner. Monitor and increase user adoption through continual training.
Manage the relationship with Paciolan's FanOne group, leveraging their capabilities for optimal CRM implementation and success
Work with internal groups on segmentation and timing and short/long-term planning initiatives for revenue generating campaigns
Understand the sources of data that feed into the CRM system and recommend how best to collect, organize, and use this data to maximize revenue and fan engagement
Provide recommendations to sales leadership team on how to leverage our CRM to execute on their strategic vision, including lead scoring, prospecting, and retention strategies.
Automate web form processes for lead generation/creation, data acquisition, and notifications
To join our team, you must be driven to lead, educate and serve. Organization, effective leadership, strong interpersonal skills, and the ability to work independently are just a few of the qualities necessary for this role. In addition, you must possess the following to be considered:
Bachelor’s degree (4 years)
Salesforce Administrator Certification or Significant Experience with Salesforce or other CRM platforms/relational databases
Outstanding oral and written communication skills with people at various levels/areas of the organization
Ability to work in a fast-paced team environment with a positive demeanor and minimal direction
Strong interpersonal, critical, and innovative thinking, communication and organizational skills and initiative
Ability to collaborate and influence project stakeholders and developers, and work in or lead cross-functional teams
Experience working test design, test execution, and validating solutions.
Continuous Improvement experience.
2-3 years of SQL experience
Demonstrated and effective contribution to revenue generation
Experience successfully working on data projects involving cross-functional teams and senior leadership
Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a fast-paced environment.
Demonstrated ability to identify less clearly? defined issues, develops possible solutions, and takes appropriate action to resolve
Dashboard-building experience in business intelligence tools, such as Tableau, Power BI, Domo, etc.
Demonstrates skill in data analysis techniques by resolving missing/incomplete information, inconsistencies/anomalies in complex data
Ability to convey information to Executive Leadership, that will likely influence strategic decisions.
Ability to work independently and effectively communicate issues and progress
Organization, punctuality, and attention to detail
Preferred Qualifications: And, it would be amazing if you:
Direct experience in collegiate or professional athletic organizations
Master’s degree or advanced education
Technical expertise regarding data models, database design development, data mining and segmentation techniques
Demonstrated proficiency in math, statistics, economics, engineering (or sociology/psychology with strong quantitative background) or a related field
Advanced Microsoft Excel skills for management of large data sets
Experience with Data Visualization tools such as Tableau, Domo or Power BI
Experience with SSB, KORE or other data warehouse & MDM solutions
Adept at queries, report writing and presenting findings
Experience with business process mapping, evaluation, and redesign (e.g., Lean Six Sigma certification)
Experience that demonstrates knowledge around sales and service, preferably in the sports industry and with Email Marketing Platforms (Eloqua) is preferred.
ABOUT NOTRE DAME: The University of Notre Dame, founded in 1842 by Rev. Edward F. Sorin, C.S.C., of the Congregation of Holy Cross, is an independent, national Catholic university located in Notre Dame, Ind. For the fifth consecutive year, the University of Notre Dame has received Honor Roll distinctions as one of the top 10 higher education workplaces in the country in the Chronicle of Higher Education's annual "Great Colleges to Work For" survey...and we are proud of it!
This appointment is contingent upon the successful completion of a background check. Applicants will be asked to identify all felony convictions and/or pending felony charges. Felony convictions do not automatically bar an individual from employment. Each case will be examined separately to determine the appropriateness of employment in the particular position. Failure to be forthcoming or dishonesty with respect to felony disclosures can result in the disqualification of a candidate. The full procedure can be viewed at https://facultyhandbook.nd.edu/?id=link-73597.
Equal Opportunity Employment Statement The University of Notre Dame seeks to attract, develop, and retain the highest quality faculty, staff and administration. The University is an Equal Opportunity Employer, and is committed to building a culturally diverse workplace. We strongly encourage applications from female and minority candidates and those candidates attracted to a university with a Catholic identity. Moreover, Notre Dame prohibits discrimination against veterans or disabled qualified individuals, and requires affirmative action by covered contractors to employ and advance veterans and qualified individuals with disabilities in compliance with 41 CFR 60-741.5(a) and 41 CFR 60-300.5(a).
APPLICATION PROCESS: Please apply online at http://ND.jobs to Job # S22897. For additional information about working at the University of Notre Dame and various benefits available to employees, please visit http://hr.nd.edu/why-nd. The University of Notre Dame supports the needs of dual career couples and has a Dual Career Assistance Program in place to assist relocating spouses and significant others with their job search.