Manager, Third Party Payer Concierge Program Chicago, IL
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Administers and manages the Third Party Payer Concierge Program, as well as supports other Third Party Payer Advocacy programs (e.g., ADA credentialing service, Bento, Administrative Efficiencies Initiative). Serves as Tier 2 member service support and trains staff from the Member Service Center to respond to calls related to Dental Benefit Programs. This position is responsible for providing support to state dental association component staff and members by responding to a variety of telephone and email requests for assistance regarding the related third party payer issues and inquiries about other industry products supported by the Council on Dental Benefit Programs. This position will lead in the development and coordination of marketing and promotional activities related to the Third Party Payer Concierge Program. Responsible for data management and reporting as related to Third Party Payer Advocacy program(s) and division needs. This position may also assist in carrying out other projects as assigned.
Bachelor's degree with a minimum of 5 years of experience in a dental office or healthcare administration.
In lieu of a bachelor's degree, a minimum of 9 years of experience in a dental office or health care administration is required.
Experience in providing customer service to clients including training, support and problem resolution.
Experience in project planning and project management.
Experience writing reports, facilitating inter-divisional staff and volunteer groups
Experience working across cross-functional teams.
The ability to address multiple concurrent activities.
The ability to function in a high-stress environment.
The ability to work in a fast pace environment.
The ability to apply critical thinking.
Be a self-starter and proactive/action-oriented with a customer-focus approach to problem-solving.
Be attentive to detail.
The ability to set workload priorities (consulting with supervisor as necessary.)
Excellent writing, communication and presentation skills.
Knowledge of commercial dental or health insurance plans and common terminology.
Knowledge of traditional and digital marketing, content marketing, and social media marketing.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Nice to Have:
Association experience preferred.
Familiarity with dental practice revenue management cycle.
Just a few of the benefits offered to employees:
Promotes Work/Life Balance
Hybrid Work Schedule
Ample Paid time off
Flexible Spending Account
Paid Parental Leave
Student Loan Refinance
2 days off to work at a charity event of your choice
The American Dental Association is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The American Dental Association is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at firstname.lastname@example.org.
Travel Required: Yes. <10% : To participate in off-site meetings and conferences.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities