The Technical Operations Senior Consultant is a core team member within the Marketing Solutions organization that is an expert on our platforms, working with internal and external stakeholders to effectively troubleshoot and share best practices on digital and data-driven solutions.
What You'll Bring:
Bachelor's degree in advertising, marketing, business, technical field or similar
6+ years of experience in the delivery and troubleshooting of digital marketing solutions and excels at roles in data ops, technical project management/technical account management, product integrations or other technical operations related responsibilities
Strong SQL and Linux CLI experience with a deep technical background
Outstanding troubleshooting, analytical, and problem-solving abilities
Critical thinking and problem solving to deliver on customer needs & expectations, as well as aid in continuous process improvement
Superior communication skills, with the ability to translate complex technical concepts to non-technical teams in a concise and clear manner
Self-starter with initiative, excels in working cross-functionally and is excited to work in a fast paced, constantly evolving environment
Solutions and detail oriented and can manage multiple projects at once with the ability to prioritize and meet deadlines
Experience with Agile / SCRUM teams, providing technical scoping and write ups
Impact You'll Make:
Customer Support and Implementation
Experience in supporting customers in troubleshooting platform issues as a front-line technical resource, ensuring incidents are addressed in a timely manner
Primary point of contact on technical questions, support, and triage of complex delivery challenges for client stakeholders, including Customer Success Managers, Solutions Consulting and Operations
Prioritize excellent service for both external and internal customers while developing effective working relationships with cross-functional teams
Assist in onboarding of new customers with internal and external teams by managing data flows and owning technical implementation details, including reviewing and translating requirements from customers (internal and external) to Product and Engineering teams
Query, manipulate and join large datasets from the database to produce client project deliverables
Strong technical acumen and interest in continually expanding technical skill set
Qualify incidents/bugs submitted by clients and internal team by gathering detailed information, triaging the issue, and providing a resolution according to service level obligations
Responsible for owning incidents, including escalations to other technical teams
Monitor, execute and troubleshoot data flowing in and out of platform
Proactively identifies gaps and bugs/issues to monitor platforms and escalates issues/inconsistencies cross-functionally as needed
Benchmark metrics and best practices across TransUnion platforms and develop technical documentation
Participate in QA testing and validation with Product and Engineering
Background in digital advertising/marketing technology/data and technical customer support
Ability to become an expert in digital marketing data collection, data onboarding and the technical underpinnings of the ad tech industry
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
During the COVID-19 pandemic, TransUnion has several safety protocols in place to protect associates, customers, and visitors. You may be required to be fully vaccinated against COVID-19 as a condition of employment and/or to participate in certain work-related activities. Exemption is available to qualified candidates as a reasonable accommodation.
TransUnion is a global information and insights company that makes trust possible between businesses and consumers, by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.