As a Digital Channels Manager, you will be responsible for expanding our digital marketing experiences for two communication-critical functions: the associate intranet and digital signage. As the "Product Manager" for these Fiserv digital communication channels, you will work closely with our marketing leaders to deliver on digital transformation programs which drive associate experiences, create efficiencies and deliver business outcomes.
You will coordinate with enterprise content strategists and contributors to plan, develop and execute intranet and digital signage initiatives. You will work to build a network of associates who have expertise in each of the digital channel areas to create a content administration community, and then will foster that community through process and content optimization, best practices and general troubleshooting support.
Responsibilities: * Provide input to and support the digital communications channel roadmap for the company intranet and digital signage * Collaborate with content contributors to optimize messages for execution across multiple digital channels in alignment with the Fiserv location strategy * Ability to interface with development teams and technical project resources to meet joint roadmap deliverables * Evaluate emerging technologies and best practices to continue to advance overall digital communications technology strategies * Maintain digital properties including: o Monitoring associate engagement and championing the user experience within each channel o Developing and fostering a network of content administrators in each Fiserv site to enable local digital content o Training associates on intranet and digital signage technologies, including becoming a subject matter expert on the Fiserv intranet layout and structure, as well as digital signage templates and signs creation o Participating in planning and execution of digital technology pilots and user acceptance testing o Utilizing analytical abilities to evaluate end-to-end associate experience across multiple channels, including assessing metrics and proposing resulting actions o Acting as governance manager to establish and reinforce channel standards and utilization o Assessing, securing, managing and collaborating with vendor partners
Position requirements: * Position is based in Alpharetta, GA * Up to 5% travel, based on initiative needs * BS/BA degree in a business or communications discipline * 5 or more years of experience in communications or marketing * Strong analytical skills and data-driven thinking, as well as a process-oriented mentality * Working knowledge of web site development and web management tools; SharePoint knowledge preferred * Demonstrable experience managing technology initiatives, developing business cases for change, working with business marketers * Experience in channel management and vendor management * Up-to-date with latest trends and digital communications practices * Is a change agent
Learn more about Fiserv:
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren't thinking about "financial services". But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE(tm) 500 company and one of FORTUNE Magazine World's Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date. Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and/or sincerely held religious beliefs.
Fiserv is a global leader in financial services technology solutions. We're helping more than 12,000 clients worldwide create and deliver experiences for a digital world that's always on. Solutions that enable today's consumer to move and manage money with ease, speed and convenience. At the point of thought.