In today's world, customers expect companies to know who they are and what they want. Customers want to have products, services or experiences that best suit their needs delivered to them seamlessly across physical and digital channels.
Customers are human first: driven by dynamic wants, needs, and desires. The ability for brands to make personal, meaningful connections on a human level has never been greater and Hux by Deloitte Digital delivers on those experiences in a way that allows companies to own the customer journey end to end.
Hux is the Human Experience Platform by Deloitte Digital. We help companies connect key data sources to understand what matters most to people; connect to advanced technologies like AI and machine learning to sense and respond to those needs at scale; and connect their systems to unlock insights, create collaboration and drive acquisition, engagement, and loyalty. Most importantly, we empower companies to connect with customers in personal, meaningful ways that respect them as people, not just customers.
Hux by Deloitte Digital gives companies the ability to build and leverage the connections - between people, systems, data and technologies - so they can deliver personalized, contextual experiences to customers at scale.
Work you'll do
As a Realtime Interaction Marketing Studio Platform (Manager/Specialist) you will be responsible for advising, maintaining, and operating Salesforce Interaction Studio solutions on behalf of our clients. As the primary support role, you will be responsible for designing, developing, and troubleshooting new or existing:
Sitemap code working with client's web teams and tag managers as well as supporting
Custom Interaction Studio templates
Integrations to and from Interaction Studio
Web and server-side campaigns
Einstein Recipes & associated configurations
In addition to working with internal and client teams to provide expertise and work products associated with the above work types you will also guide the team on designing and building new campaigns and templates as the platform is adopted.
Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients' brand values for measurable business growth. We do this by creating content, communications, and experiences that engage and inspire their customers to act. We implement and operate the technology platforms that enable personalized content, commerce, and marketing user-centric experiences. In doing so, we transform our clients' marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities, many from our Digital Studios.
We serve our clients through the following types of work:
Cross-channel customer engagement strategy, design and development (web, mobile, social, physical)
eCommerce strategy, implementation and operations
Marketing Content and digital asset management solutions
Marketing Technology and Advertising Technology solutions
Marketing analytics implementation and operations
Advertising campaign ideation, development and execution Acquisition and engagement campaign ideation, development, and execution
Acquisition and engagement campaign ideation, development, and execution
Agile based, design-thinking, user-centric, empirical projects that accelerate results
Experience in design/development activities to build solutions in Interaction Studio
Proven experience with enterprise web content management systems and tag management products, implementing tagging across channel and integration into reporting and marketing systems
Front end development experiences With knowledge of common front-end frameworks
Familiarity with middleware ETL platforms and ETL integration constructs
Experience within the Core SFMC suite (Journey Builder, Automation Studio, Email Studio) as well as adjacent products such as SF CDP, either within a consultancy, an agency or internal email operations team
Experience with database and data modeling across omni-channel inputs and internal systems
Developed segmentation and audiences within various customer/marketing systems
Travel up 30% (while 30% travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)
Support of implementation of web & mobile personalization tools (Adobe Target, Oracle Maxymiser, Optimizely, Google Optimize)
CDP Rules Management
Development within Email Service Providers (SFMC, Adobe, Responsys, etc.)
Designed and developed recommendations, orchestrations or rulesets within marketing automation or delivery systems.
Experience in artificial intelligence or machine learning practices
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Deloitte is led by a purpose: to make an impact that matters. This purpose... defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to.