Location: Washington, D.C. | New York, NY | Boston, MA | Atlanta, GA
In today's world, customers expect companies to know who they are and what they want. Customers want to have products, services or experiences that best suit their needs delivered to them seamlessly across physical and digital channels.
Customers are human first: driven by dynamic wants, needs, and desires. The ability for brands to make personal, meaningful connections on a human level has never been greater and Hux by Deloitte Digital delivers on those experiences in a way that allows companies to own the customer journey end to end.
Hux is the Human Experience Platform by Deloitte Digital. We help companies connect key data sources to understand what matters most to people; connect to advanced technologies like AI and machine learning to sense and respond to those needs at scale; and connect their systems to unlock insights, create collaboration and drive acquisition, engagement and loyalty. Most importantly, we empower companies to connect with customers in personal, meaningful ways that respect them as people, not just customers.
Hux by Deloitte Digital gives companies the ability to build and leverage the connections - between people, systems, data and technologies - so they can deliver personalized, contextual experiences to customers at scale.
Work You'll Do
The Product Manager for our Decisioning Automation solution team will help lead the vision and build of a suite of capabilities and end-to-end solutions within our Hux platform organization. You will focus on decisioning automation capabilities and their application towards enhancing customer experiences. Hux tightly integrates marketing managed services with pre-built IP/software and a best-of-breed ecosystem to power real-time data management, marketing decisioning support, content, delivery, personalization, audience management and the end-to-end customer experience (CX) spectrum.
As Product Manager, you will engage with the product team, program management and engineering in leading comprehensive ongoing releases of existing capabilities bringing enhancements and new solutions to market. You will be responsible for end-to-end delivery of application technology solutions in line with strategic business objectives. You will ensure that the business needs are clearly understand and the technology implemented meets the needs and expectations of the business. You will be responsible to guide cross functional teams to deliver innovative products at market speed using Agile/Scrum principles. You will facilitate scrum ceremonies such as release planning, sprint planning, daily scrums, sprint demo, sprint review and retrospectives.
You will support the following:
Work with business stakeholders to prioritize planned and unplanned development engagements
Work with the go-to-market team on launch and customer adoption, support early customer programs, and work with engineering teams on user interface, architecture, and integration with other products in the portfolio
You will populate, review and refine product backlogs, including, but not limited to, platform themes, epics, features, user stories, business validation and user acceptance test plans and scripts
Prepare, review, and refine project plans in partnership teams across the spectrum of groups involved in platform development and deployment
Facilitate scrum ceremonies such as release planning, sprint planning, daily scrums, sprint demo, sprint review and retrospectives
What You'll Bring to the Table
Bachelor's degree required. Technical fields such as Computer Science, Engineering, Math or Physics majors preferred. MBA a plus
3+ years in product management, with experience in the digital / customer experience domain
Understanding of artificial intelligence / machine learning paradigms
Experience in the Digital Marketing domains and an understanding of marketing and ad tech platforms
Demonstrated ability to think strategically and translate plans into phased actions
Demonstrated experience in Agile Scrum development methodologies
Understanding and responsibility in project and program management principles, with experience in the application of these principles to developing marketing technology solutions
Effective oral, written and interpersonal communication skills. Strong presentation skills necessary to communicate, and persuade, a wide range of audiences
Demonstrated ability to partner and collaborate across organizations to optimize outcomes
Has experience with scaled systems and understands data and system integration; should also have a good understanding of security from a data and process perspective
Has a customer-driven mindset and insatiable appetite for engineering excellence and drive for outcomes
Ability to travel up to 25%
Limited immigration sponsorship may be available
Experience building artificial intelligence / machine learning solutions
Experience integrating with leading advertising platforms
Strong knowledge of cloud platforms (AWS/GCP/Azure)
Industry knowledge of, and preferably experience working with, Customer Data Platforms (CDPs)
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Deloitte is led by a purpose: to make an impact that matters. This purpose... defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to.