Account Managers play a pivotal role in maintaining client satisfaction and loyalty by ensuring exceptional service and creating value for clients leveraging strong project management, interpersonal, and negotiation skills. Account Managers are ultimately responsible for the day-to-day execution of our client's marketing strategies across the Merkle portfolio. By ensuring marketing and support activities are executed in a timely and efficient manner, Account Managers directly impact ours and our client's success each day.
Managers are in daily contact with client contacts at all levels of the organization as well as internal leadership. You will be a key resource on the client teams ensure the quality of client deliverables from across various Merkle business units, that Merkle's services continually meet the client expectations, and take action to resolve issues as they arise. Managers have a strong understanding of CRM strategy and are able to contribute to its development and testing using their understanding of analytics.
Skills and Proficiency:
Account Management: Advanced
Client Satisfaction: Advanced
Account Administration: Advanced
Relationship Management: Core
Financial Management: Core
Project Management: Advanced
People Management: Core
Solution Development: Core
Business Acumen: Core
Strong project management, interpersonal, and negotiation skills
Ability to multi-task and work well in a fast changing environment
3-5 years of client services/account management in a direct marketing agency or a combination of agency/client side.
2-4 years vertical experience and needs to be aligned with specific job/role requirements. It may be in any of the following areas:
CRM (customer relationship marketing)
Database marketing/Tech background
Digital Marketing (Email Marketing)
Proven experience managing client relationships, especially sensitive issues, and effectively problem solve; ability to analyze problems and produce a viable solution
Bachelor's degree required
Analytically minded, specifically comfortable with data, response metrics and trends
Employees from diverse or underrepresented backgrounds encouraged to apply. Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact [email protected] if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.