The Vice President - Account Management - Agency Services will fill a leadership role with a large client made up of multiple brands serving five global regions.. They have extensive industry, product and multi-channel marketing experience and are well versed in how to effectively on-board and drive accounts within Merkle's complex matrix environment. The Vice President - Account Management - Agency Services works closely with Directors/Senior Directors and SME's from other OGs across several accounts to provide leadership and oversight in overall account planning and delivery. The Vice President - Account Management - Agency Services leads the development of strategic marketing plans. They also lead strategic insights and recommendations from results reporting to continually showcase Merkle's delivery on our value propositions for our clients. They work closely with the Client Partners to continually confirm the client's investment is sound while looking for new opportunities to help grow the client relationship and the business.
Own overall client satisfaction and the continuing growth and evolution of the clients.
Effectively manage all commercial aspects of the client relationship including contracts, pricing, profitability, internal revenue and profit forecasting.
Accurately plan and forecast revenue growth to achieve year over year increases.
Directs team activities to ensure full collaboration and partnership and leveraging the company's full complement of resources to support the business.
Engage with senior level client contacts across all areas of the client's business on a regular basis, delivering a continuous flow of business-building ideas, while securing relationship and performance feedback.
Develop and drive account plans, processes, and strategies that improve results for clients, while growing the account portfolio.
Continually increase knowledge of the client's business (and industry) often serving as the client's first line consultant.
Provide leadership and direction to client teams and business unit personnel, fully leveraging all direct and indirect resources and ensuring optimal levels of productivity, service, communications, & quality in a matrix environment for assigned clients.
Effectively plan work, communicate changes, and troubleshoot problems, assuring that the client and company commitments are kept.
Work closely with the sales team to develop proposal/presentation content and strategy for new business pitches.
Effectively "on-board" new client relationships.
Proactively work to assure a highly engaged team staffed with top talent. Hires, retains, develops and engages top level talent that inspires the trust and confidence of our clients and in turn becomes the reason why clients want to work with us.
Relevant undergraduate degree required with advanced degree preferred.
Minimum of 10 years experience in digital marketing
At least 10 years experience presenting to and working with senior level client contacts.
At least 5 years recent experience in growing and managing complex client relationships in an agency environment.
Experience in online and off line media and channel engagement.
Experience working in a matrix environment and managing teams within a dynamic, fast-paced, and ever-changing environment.
Dentsu is a modern marketing solutions company. Our mission is to help clients navigate, progress and thrive in a world of change. Businesses rely on our integrated network of agencies and specialized practices to champion meaningful progress through creative, media, commerce, data and technology. Part of Dentsu Group, our global network comprises 66,000 diverse people in 143 countries, who are dedicated to teaming for growth and good. Some of our award-winning agencies include 360i, Carat, dentsumcgarrybowen, DEG, dentsuX, iProspect and Merkle. Follow us on Twitter @DentsuUSA and visit dentsu.com/us .