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Manager, Marketing Vendor and CX Relationship Lead
Work within the Marketing Operations team to evaluate, manage, onboard, and contract current and new marketing vendors for suitability for approved and preferred status. Marketing vendor relationship lead for vendors as it relates to the customer experience journey of; shopping/leasing, onboarding, living, and renewing/moving out. (Examples: self guided tours, chat bots, online reputation management, social media, customer surveys and more) Create and publish policy and best practices for all vendors despite partnership level. JOB DESCRIPTION1. Manage current and new marketing vendor relationships. This includes sharing best practices, updating on compliance changes, identify opportunities to innovate within the vendor platform, support data integration needs, etc. 2.


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