Customer Data Solution Architect, Experience Management
Location: Los Angeles, California
Internal Number: 17321673
Preferred Locations: New York, NY | Greensboro, NC | Chicago, IL | Raleigh, Durham, Chapel-Hill, Charlotte, NC
In today's world, customers expect companies to know who they are and what they want. Customers want to have products, services or experiences that best suit their needs delivered to them seamlessly across physical and digital channels.
Customers are human first: driven by dynamic wants, needs, and desires. The ability for brands to make personal, meaningful connections on a human level has never been greater and Hux by Deloitte Digital delivers on those experiences in a way that allows companies to own the customer journey end to end.
Hux is the Human Experience Platform by Deloitte Digital. We help companies connect key data sources to understand what matters most to people; connect to advanced technologies like AI and machine learning to sense and respond to those needs at scale; and connect their systems to unlock insights, create collaboration and drive acquisition, engagement and loyalty. Most importantly, we empower companies to connect with customers in personal, meaningful ways that respect them as people, not just customers.
Hux by Deloitte Digital gives companies the ability to build and leverage the connections - between people, systems, data and technologies - so they can deliver personalized, contextual experiences to customers at scale.
Work you'll do
As a Customer Data Solution Architect, you'll tailor customer experience & marketing data solutions to the business requirements and needs of our clients. You'll serve as the subject matter expert and overall solution design owner as it relates to end-to-end customer experience & marketing solutions from data management, advanced decisioning, to down-stream orchestration. The role requires a client-forward focus and will be asked to contribute in proposals, client-facing requirements gathering, and enabling the delivery teams for success.
Your responsibilities will include:
Serving as the lead Solution/Technical Architect and subject matter expert for customer experience & marketing data solutions during Request for Proposal (RFP), Discovery, and Build projects.
Interfacing with client's technical and business teams to gather business requirements to define technical architecture for customer experience & marketing data solutions.
Involving other domain specific SME's to support solution design.
Engaging in technical resource planning and level-of-effort estimation to support project scoping, pricing, and planning.
Proposing designed solutions to client technical and business teams.
Providing technical oversight of technical team members.
Advertising, Marketing & Commerce
Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients' brand values for measurable business growth. We do this by creating content, communications, and experiences that engage and inspire their customers to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients' marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities, many from our Digital Studios.
We serve our clients through the following types of work:
Cross-channel customer engagement strategy, design and development (web, mobile, social, physical)
eCommerce strategy, implementation and operations
Marketing Content and digital asset management solutions
Marketing Technology and Advertising Technology solutions
Marketing analytics implementation and operations
Advertising campaign ideation, development and execution
Acquisition and engagement campaign ideation, development and execution
Agile based, design-thinking, user-centric, empirical projects that accelerate results
5+ years of architecting and implementing data marketing solutions
Hands on experience with two or more marketing data technologies (DMP, MDM, CDP, CRM, EDW)
Understanding of various Martech/Adtech tools (Adobe, Salesforce, Oracle, Google, Facebook, and similar) and how to integrate technologies into data management solutions
Understanding of one or more public cloud offerings (AWS, Azure, and Google Cloud Platform) and how to solution designs that are built around these functional technologies areas: cloud compute, data storage, pub/sub, and workflow orchestration
Understanding and experience working with customer data and how to define uses for this data to enable business goals
Understanding of advanced analytics\machine learning concepts\use cases and how to apply this technology to customer experience & marketing solutions (predictive modeling, recommendation personalization, channel optimization)
Excellent interpersonal skills and the ability to articulate complex technology concepts with technical and non-technical individuals
Understanding of security leading practices and requirements
Bachelor's degree or equivalent experience
Travel 40-50% (while up to 50% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)
Limited immigration sponsorship may be available.
Understanding and experience with ETL tools and methodologies (Informatica, Talend, Spark, AWS Glue, GCP Cloud Dataprep, Azure Data Factory, and similar)
Understanding of data integration and API methodologies and tools (Mulesoft, Dell Boomi, Custom API, Segment, Tealium, Airflow, and similar)
In-depth understanding of data management platforms including relational and non-relational data engines (MS SQL, MySQL, PostgreSQL, Amazon Redshift, MongoDB, Hadoop, Snowflake, Big Query, and similar)
Understanding of data visualization tools (Tableau, PowerBI, Qlik, and similar)
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Deloitte is led by a purpose: to make an impact that matters. This purpose... defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to.