This position is availble for Remote work. For remote working, Duke requires that employees are resident only in the following states/districts: California, Florida, Georgia, Maryland, New York, North Carolina, South Carolina, Tennessee, Texas, Virginia, or Washington DC.
Reporting to the Senior Director, Digital Presence and Content Marketing, the User Experience Designer is part of the web team, which sits within Duke Health's Marketing and Communications department. The web team is responsible for the design, content production, enhancement, and development of Duke Health's award-winning websites which include DukeHealth.Org, our patient-facing website; Physicians.DukeHealth.Org, our referring physician-focused website; as well as several other digital properties.
The UX Designer works collaboratively within the team and department and with our third-party vendors to combine creative thinking with business requirements, best practices, and sound user research to design the best possible experience for site users. This individual's work elegantly and effectively devises solutions for specifically defined opportunities and challenges, while establishing and adhering to larger institutional branding and communications frameworks that create consistency across Duke Health.
Duke Health is committed to providing the best online user experience regardless of physical ability, and the User Experience Designer is tasked with ensuring that our websites meet current ADA accessibility requirements.
The User Experience Designer plays a pivotal role in the ongoing iteration and enhancement of our industry-leading websites and their importance in providing an excellent digital experience for our patients and user and in reinforcing Duke Health's reputation for medical and scientific excellence.
Duties and Responsibilities of this Level
Specific expectations include conceiving and designing information architectures, user interfaces, and visual design approaches for a variety of audiences and needs
Guided by market research, testing and customer feedback, and business requirements, conceive of creative yet pragmatic user experiences
Apply research learnings to the creation of journey maps, personas, and other documents that help illustrate and communicate current and future state experiences
Translate concepts into wireframes, mockups, prototypes, etc. that demonstrate and help communicate the intended user experience
Collaborate closely with development teams on the implementation of designed experiences
Work with team members to develop materials for testing concepts
Monitor and apply Duke Health's brand guidelines and maintain design and UX/UI consistency across digital properties
Monitor and manage ADA accessibility standards on Duke Health digital properties where appropriate
Manage website survey tool application and reporting—we use Greystone's gSight
When appropriate assist in developing health system wide guidelines and frameworks to bring consistency to experiences
Additional Knowledge, Skills, and Attributes
Be passionate about all things UX and other areas of design and innovation
An established grasp of user-centered design and testing methodologies, subsystems, and usability and accessibility concerns.
Expert skill level with standard design tools such as Photoshop, Axure, or Sketch
Knowledge of tools such as InVision and Zeplin
Ability to iterate your designs and solutions efficiently and intelligently.
Experience using online user testing platforms – we use usertesting.com
Be excited about collaborating and communicating closely with teams and other stakeholders to regularly deliver design and UX solutions for approval.
Demonstrated teamwork and collaboration skills
Ability to communicate design processes, ideas, and solutions clearly and effectively to teams and clients
Be open to receiving feedback and constructive criticism
Research and showcase knowledge in the industry's latest trends and technologies
Required Qualifications at this Level
Bachelor's degree or equivalent degree in design, human computer interaction (HCI), or related field
5+ years as a user experience designer, interaction designer, or graphic designer
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.