Develops and manages processes necessary to manage the entire lifecycle of internal partner experiences with digital marketing tactics, tools, and services (websites, emails, blogs, etc.).
Manages support and maintenance activities for the digital team and ensures that established service level agreements are met.
Serves as the co-administrator and primary end-user support contact for digital marketing tools and services.
Develops, maintains, and evolves online documentation and style guides for digital tools and websites. This includes organization and ongoing management of the departmentâ™s documentation wiki and internal partner intranet.
Creates and distributes notifications to Chicago Booth system end users, including, but not limited to, third-party system upgrade and downtime communications.
Works with the Senior Associate Director of Website Optimization to document the end user experience in the content management system.
Works with various teams to ensure usable up to date user and alumni information.
Develops, maintains, evolves, and delivers end-user training for digital marketing tools.
Solves a range of straightforward problems, as work assignments are difficult and broad in nature, usually requiring originality and ingenuity. Manage digital and social media assets (including routine website maintenance); compiles and analyzes relevant metrics based on established strategic goals.
Continues to build knowledge of the University, processes and customers.
Performs other related work as needed.
Bachelorâ™s degree in marketing, business administration, computer science, or other related field.
A minimum two years of experience managing interactive tools and services.
A minimum two years of experience developing and conducting training for software and online tools.
A minimum two years of experience managing customer/partner service level agreements associated with development, maintenance, and support.
Demonstrated experience using and supporting web-based marketing software such as website content management systems, email service providers, and/or marketing automation platforms.
Experience establishing, evaluating, and optimizing support operations.
Experience with pulling reports and manipulating data in Excel.
Certification in Sitecore and/or Marketo.
Technical Skills or Knowledge:
Solid working knowledge of Microsoft Office.
Working knowledge of HTML and CSS.
Knowledge of email content delivery systems.
Strong attention to detail.
Excellent customer service and communication skills, both verbal and written.
Desire and capacity to learn new tools and processes.
Take the initiative to troubleshoot issues and identify opportunities for improvement.
Expertise in writing technical how to documentation for end users.
This position is currently expected to work a minimum three days per week in the office.
Cover Letter (required)
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