Many roles at LCS may require that we ask about your COVID-19 vaccination status. Please note that this role will be required to provide proof of COVID-19 vaccination as a condition of employment.
The Marketing and Sales Office Coordinator works in accordance with established policies and procedures of the community with specific instruction from the Marketing and Sales Director. The Marketing and Sales Coordinator provides support for all aspects of the marketing and sales effort and provides coordination of the closing and move- in function. This primarily includes receptionist responsibilities, managing administrative functions coordinating events, completing reports, serving in a hospitality role, managing office inventory and providing other administrative support functions.
This new Life Plan/CCRC is being developed in the San Fernando Valley area of the City of Los Angeles, It is scheduled to open in August 2028. Priority sales are scheduled to begin this year.
Experience is Everything;
At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you’ll love working here. Our principles and hospitality promises define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative work space. You’ll find several opportunities to grow as a professional, serve the community, and enhance the lives of the seniors.
Answers and directs incoming phone calls and manages the lead distribution system
Greets and serves all visitors to the marketing office in accordance with the Life Care Services Extraordinary Impressions program
Plans and implements all elements associated with marketing events within the approved budget
Prepares and updates marketing and sales reports
Processes all deposits, sales, cancellations, transfers and associated documentation
Responsible for maintenance of marketing systems, including Salesforce and C3 LinC, and capable of producing data results and system generated reports
Processes invoices and is responsible for maintaining budget performance spreadsheets
Manages the office by tracking inventory and ordering office supplies, collateral, and other printed materials within the approved budget
Maintains and updates the office schedule including events, staff schedules and appointments
Updates the community website and manages other digital responsibilities as assigned including taking an active role in the community social media strategy
Assists with the preparation of the annual marketing plan by creating data tables, compiling components created by others and producing the final plan
Coordinates and creates the marketing newsletter
Provides coverage at front desk as needed (after opening)
Serves as the primary marketing and sales contact for communication with other departments
Provides administrative support to the Marketing and Sales Director and Residency Counselors as requested
Redirects residents to appropriate contact for questions, comments or concerns (after opening)
Maintains a professional appearance at all times
Attends meetings as requested
Prepares deposit and closing documentation and internal communication in a timely and accurate manner.
Serves as the primary contact with the future resident regarding move-in dates and details surrounding the move-in
Updates as needed the community move- in resource guide
Assumes responsibilities for personal work areas and maintaining areas in a presentable manner
Administrative degree and minimum three years related work experience or high school degree and minimum five years related work experience
Experience in a professional office setting or hospitality environment, where good communication (especially telephone) and customer relations skills are essential
Proficient in the use of various software including all Microsoft Office applications
Strong written and verbal communication skills
Excellent keyboarding and proofreading skills
Ability to multitask
Industry leader. The Nation’s second-largest senior living operator, ranked number one in customer satisfaction among senior living communities.
Competitive pay, great benefits and vacation time. We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(k) with company match.
Collaborative culture. We’re dedicated to creating a collaborative culture that provides an exceptional experience for every employee.
Charity and community involvement. We are recognized as a national team for the Alzheimer’s Association and consistently a top contributor to United Way. We also support our employee’s individual community contributions and provide opportunities to get involved at our corporate locations and in our communities.
Outstanding advancement opportunities. LCS is growing and we think you should too. Our company growth allows for internal growth opportunities across all of our business lines.
Ongoing career development. Onsite education opportunities, education assistance, and continuing education credits allow LCS employees to keep their knowledge of current industry changes relevant.
Top Iowa Workplace. LCS employees truly believe we are an employer choice. This recognition is in large part due to the culture of excellence that our employees help deliver every single day.
LCS creates living experiences that enhance the lives of seniors. You’ll see this commitment in our people. They’re talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty and transparency according to the principles of LCS. We strive to help every community succeed—strengthening available resources, establishing proven practices that lead to long-term growth and creating lasting value for those living in, working for and affiliated with the community. Check us out on our website: www.lcsnet.com
Travel Frequency: 0-10%
Job Level: N/A
A POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES, IS REQUIRED
As a full-service company dedicated to improving the lives of seniors, the LCS Family of Companies puts experience above all else. From resident satisfaction to providing unmatched service to our communities and partners, we understand what goes into managing, marketing, and developing a successful senior living communities. Because with 50 years of experience, we know exactly what to expect.
Our culture, talent, and vision are not only what separates us from other senior living companies; they are the characteristics that will allow us to serve seniors for generations to come.
LCS is a pioneer across the industry.
LCS is deeply committed to serving seniors and focused on doing what is right.
LCS delivers client-centric operating platform deploying localized resources on a national scale.
LCS strives to maintain a collaborative culture, including the way it works with partners and residents.
Mission: LCS is an employee owned company, and dedicated to enhancing the lives of seniors. A leader in the Senior Lifestyle field, with the home office in Des Moines, Iowa, LCS is the second largest senior living operator in the United States.
The mission of LCS is carried by st...rict adherence to the LCS Principles which are simply that:
- We serve the customer first and foremost.
- We deal honestly and fairly with integrity and openness.
- We maintain a long-term perspective.
- We are diligent and persevering.
- We are interconnected and interdependent.