The Washington Bach Consort, the nation's premiere baroque orchestra committed to the study and performance of the complete works of Johann Sebastian Bach and his contemporaries, seeks a full time Patron Services Associate to join our growing team.
Celebrating our 45th season, the Consort has made great strides in just the last few years including appointing new Artistic Director, Dr. Dana Marsh, moving to a beautiful new office at Metro Center, increasing staff size, completing a successful fund raising campaign, and continuing to grow our award winning artistic and educational programs.
Reporting to the Director of External Affairs, the Patron Services Associate requires a tech-savvy and customer service-oriented professional with a great phone manner and strong written communication skills.
The Patron Services Associate administers the Consort's box office and ticketing functions and serves as the primary point of contact for subscribers, single ticket buyers, and guests attending the Consort's performances and events to ensure a positive patron experience at every event. Additionally, the position is responsible for coordinating logistics at performances.
Process all subscriber and single ticket sales received by phone, mail and online;
Enter financial transactions into PatronManager, including tickets, subscriptions, donations, earned revenue, ;
Generate dashboards and reports for reconciliation between Development and Accounting staff, as well as ticket and subscription sales.
Maintain box office supplies/equipment and merchandise as necessary;
Lead collaboration with all performance venues;
Maintain PatronManager database with updated contact information and activities; generate mailing lists as requested by the Director of External Affairs;
Run front-of house for concerts, education programs and Create systems, maintain checklists, transport and set up box office, concessions, and merchandise;
Lead on-site box office for day-of ticket/concessions/merchandise sales at all performances and coordinate day-of volunteer recruitment/support as necessary;
Oversee day of event volunteer staff;
Under direction of the Director of External Affairs, manage annual subscription campaign communications, retarget patrons, identify potential new audiences with a combination of grassroots and digital marketing; coordinate communications for group sales among churches, residential facilities and other organizations;
Create concert program books with attention to seasonal and programmatic themes using Microsoft Publisher, Adobe InDesign/Illustrator/Photoshop or other design software;
Provide unique, fresh and organic content for social media and website to enhance SEO and expand audiences including videos, memes, gifs.
Other Duties, as assigned:
Provide exemplary customer service to Consort donors and patrons via phone and email correspondence;
Cross-train with the Development Manager to provide back-up development duties;
Additional administrative functions, clerical assistance, helping to prepare mailings, maintain office supplies, and coordinate
A Bachelor's degree required;
1-2 years’ experience with patrons and/or donors in a ticketing, box office, fundraising, or sales environment is helpful, but not required;
A background in classical music or performing arts organizations also helpful;
Knowledge of CRM software (PatronManager/ Salesforce experience) is preferred;
Knowledge of HTML/CSS is preferred;
Proficiency in Adobe Creative Suite is helpful;
Experience managing budgets and financial transactions;
Excellent written communication skills, with copy editing experience preferred;
Must be deadline- and detail-oriented, with friendly phone manner and excellent customer service skills;
Has the ability to lift up to 25 pounds;
Has a driver's license and is comfortable driving materials to concert venues;
The ability to work well in a team environment and on multiple projects
ABOUT THE CONSORT
Founded in 1977 by the late Dr. J. Reilly Lewis, the Washington Bach Consort is a professional choral and orchestral ensemble based in Washington, DC, now led by Artistic Director, Dr. Dana Marsh. The Consort is committed to ensuring that current and future audiences experience the music of Johann Sebastian Bach and his contemporaries by:
1) performing the music of Bach and his contemporaries to the highest artistic standards,
2) sharing the joy of Bach’s music by broadening audiences in the nation’s capital,
3) nurturing the appreciation of Bach’s music through education and community outreach activities, and
4) interpreting the music of Bach for audiences of today, thereby ensuring his legacy.
The Bach Consort is noted for its historically informed performances of 18th-century music on period instruments. As one of the DC area’s most critically acclaimed and nationally recognized performing arts organizations, the Consort has made regular appearances with the National Symphony Orchestra, Washington Performing Arts, and the Cathedral Choral Society. In addition, the Consort has appeared at numerous festivals and presented three European tours. Recording...s include Bach’s complete motets, both J.S. and C.P.E. Bach’s Magnificats, the first American recording of the F major and G minor masses, and three solo soprano cantatas with opera luminary Elizabeth Futral. Furthermore, the Consort completed Bach’s entire 215-cantata cycle. In association with this monumental achievement, the Library of Congress welcomed the Washington Bach Consort performance recording and concert program archives into its permanent collection.
We are committed to making Bach’s vital works accessible to the Washington area’s diverse audiences, including students who may be hearing Bach for the first time. Based on our strong belief that this music has the power to change lives, all of our education programs are offered free of charge. In evaluations, the vast majority of DC teachers tell us the Consort fills a critical need by providing one of the only live, classical music education experiences for their students.
In August 2018, the Bach Consort welcomed Dana Marsh as our new Artistic Director. Acclaimed by The Washington Post as “a superb choral conductor, energetic and precise,” Marsh is an accomplished organist, vocalist, conductor and musicologist. He serves as Associate Professor of Music and Director of the Historical Performance Institute at Indiana University, where he has directed a broad range of performances and NPR broadcasts. Marsh succeeds our beloved founder, J. Reilly Lewis, who led the Washington Bach Consort for 39 years until his untimely passing in 2016.
In May 2019, the Council of the District of Columbia honored Washington Bach Consort in recognition of the 30th anniversary of the Consort’s free classical music performances. In their written proclamation, the Council cited the Consort’s musical mission to “enrich the quality of life” by “recognizing that not everyone is able to afford a regular subscription concert ticket” and celebrated the Consort’s attempt to “reach as many people as possible.”