AMLI Residential is a brand name representing our residents high quality, exceptional service, and superior value. We are a leader in sustainable LEED & ENERGY STAR certified luxury apartment communities and currently own and manage over 25,000 apartment homes in nine U. S. markets. AMLI encourages forward-thinking and new ideas, creating a culture that values employee contributions.
We are looking to hire a Consumer Experience Manager based at our downtown Chicago office. This position is a hybrid role (three days in the office, two days working remotely). The Consumer Experience Manager will drive the evaluation, implementation, and management of all marketing technology systems that support AMLI's continual move towards streamlined and efficient customer and internal workflows.
Research, vet, and propose tools to support the company's mission.
Lead cross-functional teams to pilot and evaluate the effectiveness of technology's impact on the bottom line. This includes but is not limited to overall project management, onboarding processes, QA/testing, training support, development of metrics/resources for evaluation, and ongoing/maintenance planning.
Responsible for presenting support and gaining buy-in at local and management levels for full or relevant portfolio expansion.
Primary point person for key vendor partnerships, including contract/rate negotiation, issue tracking, and feature request management. Required to be versed in vendor roadmap to inform priorities and next steps.
Initiate and develop necessary marketing communications elements to promote services internally and externally.
Drive future recommendations and suggested roadmap back to senior leadership with proper analytical support.
Travel is required. Estimated at about 25%.
EDUCATION and/or EXPERIENCE: Bachelor's Degree in Business preferred. The ideal candidate has five-plus years of experience in either marketing, technology, or related industry. Multi-family experience required. Experience mentoring and/or managing other employees preferred.
TECHNOLOGY SKILLS : Proficient in Microsoft Excel, Word, and PowerPoint; Experience with muti-family-based CRM tools (ex: Entrata, Yardi, RealPage). General/high-level knowledge or experience understanding integrations/API opportunities. Testing/QA experience is also essential.
Compensation and Benefits:
AMLI offers the following benefits to meet the needs of AMLI employees and their families:
Apartment Rent Discounts at an AMLI apartment community
Competitive compensation and bonuses
Medical, Dental, and Vision Coverage
401(k) Company Match
Life Insurance, Long Term Disability, Short-Term Disability, and Parental Leave
Time Off - Vacation, personal, sick, and company holidays
AMLI Residential is an equal employment opportunity employer that encourages personal and professional development. Join our team of professionals and discover the boundless opportunities at AMLI.
AMLI Residential is one of the preeminent multifamily companies in the nation. AMLI is focused on the development, acquisition and management of luxury apartment communities across the United States. AMLI is committed to customer service and providing its residents a worry-free, high-value living experience in our communities. AMLI® is a brand name representing high quality, exceptional service and superior value. AMLI's mission is to "Provide an Outstanding Living Environment for Our Residents." Each day, every person who is part of the AMLI FAMLI is focused on doing all he or she can to achieve AMLI’s mission.
AMLI was founded in 1980 as a private real estate development, management and investment company. In 1994, AMLI went public as a NYSE publicly traded real estate investment trust. In February 2006, AMLI became a private company again through a $2.1 billion transaction with the PRIME Property Fund, a core, open-ended, institutional real estate fund managed by Morgan Stanley. PRIME owns or has an investment interest in approximately $11 billion of high-quality diverse real estate assets including retail, office, multifamily, hotel, and industrial prope...rties located in major markets throughout the United States. PRIME's acquisition of the AMLI platform was a strategic transaction designed to provide institutional investors a nationally respected branded owner, developer and manager of luxury apartment communities.