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KUOW Puget Sound Public Radio is Seattle’s NPR news station. We are an independent, nonprofit news organization producing award-winning journalism, podcasts, and events in service to the 3.9 million people in our coverage area. As a self-sustaining service of the University of Washington, our mission is to create and serve a more informed public.
We have an outstanding opportunity for a Group Manager, Digital Product Management to serve as a digital thought-leader and expert, overseeing a team consisting of a Product Manager, UX Designer, and Web Developer, assessing the benefits and tradeoffs of adopting and provisioning new digital processes and technologies. This individual will document and communicate the strategic vision, objectives, scope, risks, and success criteria to senior leadership and throughout the organization as set by the Sr. Director of Digital Product. They build innovative digital experiences across mobile platforms, desktop and other devices that support KUOW’s business needs and growing audiences. The person selected for this role must help build consensus for change with end users and organizational stakeholders including the content creators of on-air broadcasts, podcasts and other digital media content and member-focused services. They will also work with multiple external vendors to accomplish KUOW’s goals.
Defines Product Requirements
•Develops strategic initiatives and operational plans and manages a portfolio of digital roadmaps •Gathers business requirements; understands and provides input into design and user experience requirements. Understands and provides input into technical requirements •Develops and gains approval for department strategies and objectives and key results (OKRs) •Prioritize tasks to support organization’s strategies to meet OKRs (e.g., financial targets, audience growth targets, etc.) •In collaboration with the Digital Division head, set and track budget and expenses to achieve OKRs
Oversees Day-to-Day Digital Operations
•Oversees the day-to-day operations, maintenance, and performance measurement of digital platforms •Carries out supervisory responsibilities of direct reports including planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems •Manages specified KPIs and collect data/feedback on digital performance against business goals
Collaborates across Internal Teams and External Vendors to Achieve Goals
•Acts as liaison between departments and outside vendors for development and maintenance of website and other tech platforms •Creates buy-in and consensus for the product roadmaps and OKRs with key internal and external partners •Drives dialog with Sr. Leadership, internal engineering teams, external vendors, and program management to deliver integrated services that support achievement of our Strategic Business Plan •Supports change management and adoption of technology-related processes, tools and services
•A Bachelor’s Degree and 5 years’ experience in Product Management, technical and UX Digital, E-Commerce, IT, and/or Digital Marketing to include experience leading teams and managing vendors. •Experience building and fostering a strong product culture that rewards innovation, rapid testing, and continuous learning. •High degree of business acumen and technical competency; ability to balance and bridge technology and business needs. •Experience in managing, motivating and mentoring product management staff. •Budget creation and program tracking/analysis. •A demonstrated ability to lead in a team-oriented setting. Excellent interpersonal and communication skills required, both written and oral. Deep knowledge of Salesforce and/or content management systems a plus. •Familiarity with public media and/or journalism-focused goals, objectives and processes preferred.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
•Advanced degree (MS, MBS, MBA) Desired
COMMITMENT TO DIVERSITY AND RACIAL EQUITY KUOW and the University of Washington are equal opportunity employers. KUOW is dedicated to building a culturally diverse staff and creating a working environment that promotes racial equity and inclusiveness. We believe attracting and retaining diverse staff is crucial to serving our community and fulfilling our mission. Women, Black, Indigenous and people of color (BIPOC), LGBTQ+ individuals, people with disabilities and veterans are highly encouraged to apply.
As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here.
Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Founded in 1861, the University of Washington is one of the oldest public institutions in the west coast and one of the preeminent research universities in the world. The University of Washington is a multi-campus university comprised of three different campuses: Seattle, Tacoma, and Bothell. The Seattle campus is made up of sixteen schools and colleges that serve students ranging from an undergraduate level to a doctoral level. The university is home to world-class libraries, arts, music, drama, and sports, as well as the highest quality medical care in Washington State and a world-class academic medical center. The teaching and research of the University’s many professional schools provide undergraduate and graduate students the education necessary toward achieving an excellence that will serve the state, the region, and the nation. As part of a large and diverse community, the University of Washington serves more students than any other institution in the Northwest.