Job description

Some careers grow faster than others.

If you???re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world???s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC???s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers??? needs.

We are currently seeking a high caliber professional to join our team as a Head of Digital Sales.

Principal responsibilities

Impact on the Business

• Accelerate commercialization of digital assets by leveraging digital and physical channels, from traffic to conversion to lead drop off management
• Define and drive key digital sales outcomes across digital and physical (assisted) journeys, including traffic optimization and funnel conversion
• Define performance metrics and set operating rhythm to deliver digital sales growth across products/markets & surface gaps to AOP
• Build and deploy global framework that enable markets to set their digital sales & contributing channel targets (note - targets submitted & owned by markets)
• Design, build and deploy scalable, multi-market capabilities and tools which drive sales performance (new, existing customers) and growth
• Build holistic view of product & customer conversion paths, leads drop-offs across digital & physical channel -- to identify performance drivers
• Identify and investigate performance drivers which accelerate performance and scale into best practice
• Activate existing digital capability across wider network
• Pro-actively input into value stream feature builds at the design stage, for products distributed through Channel
• Subject matter expert in support of Global strategic program/s

Customers / Stakeholders

• Partner with Digital Channels in market and Global stakeholder and (Distribution, Digital & D&A teams to improve performance of digital sales metrics across top, middle & bottom funnel)
• Partner with Marketing disciplines (Digital Marketing, SEO), D&A, PWS/Content and Customer/Product owners to define target setting frameworks and metrics which will enable markets to deliver KPIs

Leadership & Teamwork

• Leading a high performance team enabling (1) Digital Acquisition, (2) Funnel Management and; (3) Multi-channel Fulfilment
• Bring together cross-functional expertise across Marketing, D&A, PWS/Content, Customer/Product, Digital, Channel owners to collectively deliver Digital Sales AOP
• Leader and SME for Digital Sales that markets and value stream teams look to for insight and best practice

Operational Effectiveness & Control

• Ensure optimal deployment of ???wins, learning and best practice??? through regular monthly sharing forums across Group and Market teams
• Support markets with adherence to their respective sales targets which sit on exco and leadership scorecards. Includes working with D&A to build and tracks digital sales performance and gaps to AOP

Requirements

Requirements

Knowledge & Experience / Qualifications

• Ability to lead across global/regional functions & win stakeholder support
• Possess a blend of business and digital savvy; ability to drive strategy into commercial actions
• Strong commercial orientation, with a track record of driving digital sales & customer growth through multi-channels
• Deep knowledge of the levers driving digital sales growth, digital traffic/lead management (paid, organic, cross/upsell) including funnel management, optimisation frameworks and messaging capabilities across digital platforms
• Expertise in conversion optimisation (online & leveraging offline), multi-channel drop-off management and cross-sell
• Proven track record of delivering business performance in a global role
• Ability to set clear strategic direction, aligned with Markets and key stakeholders
• Comfortable working across data and digital performance metrics and eCommerce
• Strong consulting and collaborative problem solving skills
• Proactive and resilient. Ability to navigate complex organization problems, through collaboration and negotiation

You???ll achieve more when you join HSBC.
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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