This strategic leadership position over Business Systems Technologies position reports to the UCSF VP & Associate CIO Enterprise Systems, and is responsible for managing enterprise systems supporting UCSF's administrative systems (i.e., ERP, HR, Supply Chain, Student Information, etc.) and other various business systems.
Location: San Francisco, California
Works with the Associate Chief Information Officer and other UCSF leaders to develop overall technology strategy in the context of institutional strategy, collaborative relationships with UCSF leaders that influence how systems enables automated, secure, and improved customer experiences; define and enhance agile methodologies and practices for the application life cycle management in line with industry best practice and continuous iteration and process improvement, direct staff and develop their skills/capabilities to meet the needs of UCSF.
The Enterprise Systems scope includes
Leadership and Strategy Responsibilities:
- Administrative Systems that include Personnel, Supply Chain, Student Information and Finance systems
- Emerging technologies like RPA
- Service Management like ServiceNow
- Other Administrative systems like Kronos, Cost Accounting
- Web based and mobile technologies
- Customer Relationship management solutions like Salesforce
- Cost accounting systems
- Provide direction, leadership and/or influence for the development, implementation and continuous improvement of all Enterprise systems working with internal teams and external partners to improve and/ or design new system functionality to meet business needs.
- Represent the UCSF Business IT organization at executive and managerial levels across UCSF and UC.
- Represent the ACIO when needed, operate with a high level of autonomy, and make key decisions
- independently and in support of the guiding principles and values of the organization.
- Works as an advocate/advisor with campus and health leadership, and faculty to make recommendations to ensure innovation and quality of the systems and experiences being delivered.
- Serves as a thought leader in introducing the right types of technologies and processes that allow for optimization of business operations across UCSF; anticipates future industry trends 3-5 years out. Keeps abreast of latest trends, best practices, and technologies.
- Explore emerging technologies and trends for institutional applicability. Provides leadership and guidance to appropriately invest in new technology for the business that is highly reliable, available, sustainable, and efficient.
- Develop and implement a strategy for reducing the complexity of Business systems in a cost-effective manner, for example by decreasing the number of applications or moving away from legacy systems.
- Strives to reduce costs and improve services through new technologies, process optimizations, automations, creative sourcing, and other innovative methods.
- Lead and drive business digital transformation through process optimization and automation. Robotic process automation, specialized cloud applications, and enterprise business systems platforms will be leveraged in a coordinated and integrated manner to achieve needed business transformation.
- Leads transformation efforts and oversee organizational change management for changes being implemented to the enterprise systems.
- Drive the necessary changes to enable a continuous delivery model and foster a strong focus on automation of the Software Development Life Cycle (SDLC)
- Responsible for driving the future cloud enterprise resource planning (ERP) technical strategy and implementation efforts.
- Collaborates with other technologies leaders to plan and deliver highly reliable and secure business systems that meet the needs of the organization
- Owns the maintenance, support, and continued enhancement of all business systems within the organization.
- Manages and supports on-prim and cloud-based application portfolios delivered via a SaaS model & cloud-native architecture.
- Develops and maintains relationships with vendor partners to provide support for outsourced Business Systems.
- Ensure compliance with all federal, state, county and local laws and regulations related to health, education and research technology, and business continuity standards and guidelines.
- Provides guidance in product, component, and vendor selection as appropriate for specific projects. This includes the evolution of business systems and other enterprise applications.
- Responsible for large budget both operational and capital.
- Responsible to maintain and enhance Application Security practices.
- Responsible for recruiting and retaining top talent to UCSF. Provide leadership and guidance to the team, foster an environment that encourages employee participation, teamwork, and communication
- Manage resource allocation across teams to maximize business impact of resources and ensure each team has the skills and capabilities needed to achieve its objectives.
- Develops a diverse and resilient team ensuring high levels of employee engagement, operations performance excellence, and succession planning.
- Utilizes leadership skills, problem solving and decision-making skills to facilitate and encourage participation of team members to meet objectives in congruence with approved standards and guidelines.
- Participate as a member of the senior leadership team in governance processes of the organization's application architecture for business systems and digital marketing systems.
- Develop technology roadmaps that enable advanced financial and technical planning both for new technologies and the refresh of existing technology base.
- Develop policies and procedures for Software Development and SaaS solutions that enable adaptable and agile delivery of functionality to the enterprise.
- Assess and communicate risks associated with technology-related application investments and purchases.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (ucop.edu)
Please note: The compensation ranges listed online for roles not covered by a bargaining unit agreement are very wide, however a job offer will typically fall in the range of 80% - 120% of the established mid-point. An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html