salary commensurate with experience. full benefits available after 90 days.
Required Education:
High School
Additional Information:
2 openings available.
Telecommuting is allowed.
We are seeking a highly motivated Member Services professional to join our team at the Michigan Veterinary Medical Association. The Member Services person will play a key role in member engagement and promoting the value of membership. This position requires member service or customer service experience, an understanding of membership databases, and a passion for mission-driven work.
Responsibilities include:
Member Services: Implement strategies to attract new members, increase renewals, and reduce attrition rates. Assist in the development and fully execute targeted membership acquisition campaigns across various channels, including digital marketing, social media, and industry events. Manage the monthly membership renewal process.
Events: Develop and process the registration process both online and in person for all events. Provide both preparation support and onsite support as needed.
Office Support: Act as primary person on phones, addressing member inquiries and providing registration assistance. Process incoming and outgoing mail and greet visitors to the office.
Database Management: Adhere to data policies, procedures, and standards to ensure data integrity for all member types and levels.
Collaborative Relationships: Foster relationships with external stakeholders, including veterinary professionals, industry partners, and related associations. Collaborate with cross-functional teams to align efforts with organizational goals and objectives.
Ideal candidate will possess:
Excellent communication skills, both verbal and written.
Ability to work collaboratively and as a team player.
The ability to problem-solve, using investigative research and analytical skills to develop and implement creative solutions.
The ability to take initiative, accurately establish priorities, complete complex assignments in a timely manner, and adapt quickly to changing needs and conflicting challenges.
The ability and willingness for occasional evening and weekend work, and travel.
The Michigan Veterinary Medical Association (MVMA) is one of the most progressive veterinary associations in the country, representing more than 2,300 members. The Association has advanced the standard of veterinary care statewide since 1883. We monitor state legislation and regulations that pertain to veterinary medicine. Today’s veterinarians are the only doctors trained to protect both human and animal health. They work in private practice, in government, and anywhere animal welfare is of concern, and provide a vital contribution to public health. They identify and prevent diseases that can be transferred from animals to humans, provide a critical role in food supply safety and are key to homeland security. With the assistance of a professional legislative consultant, members and staff interact with the state legislature, state executive office and state departments on issues of importance to animal welfare and to the veterinary profession.
