Overview

Plumbing Manufacturers International (PMI), the national voice of the plumbing fixture and fittings manufacturing industry, is seeking an energetic, driven, and tech-savvy professional to join our team as Digital Services Manager.

This newly created position plays a key role in enhancing the digital experience of PMI members by managing online education and events, supporting membership systems and data, and serving as a primary point of contact for member support. The ideal candidate is hands-on, collaborative, detail-oriented, and passionate about using technology to help members connect, learn, and succeed.

Key Responsibilities

Webinars, Online Education & Events

• Plan, schedule, and host member webinars, virtual meetings, and online training sessions.
• Provide technical support to presenters and participants before and during live sessions.
• Collaborate with staff and volunteer leaders to develop, manage, and post online educational content.
• Track participation metrics and prepare reports to evaluate engagement and effectiveness; assist in tracking social media engagement metrics.
• Provide on-site technical and logistical support for in-person meetings and events, including the annual conference.

Membership Systems & Data Management

• Build and manage event and program registrations within the Association Management System (AMS – Membee).
• Generate reports, lists, and data extracts to support membership marketing, communications, and outreach.
• Serve as the primary troubleshooting liaison for the AMS platform and the lead contact with AMS customer support.
• Assist with maintaining accurate and up-to-date member records in the AMS.

Member Support & Digital Engagement

• Respond promptly and professionally to member inquiries via phone and email.
• Assist members with navigating online tools, updating profiles, and accessing digital resources.
• Support staff in implementing new technologies that enhance the member experience.
• Identify opportunities to improve digital and social media engagement, streamline processes, and expand and support digital marketing and social media efforts.

Why Join PMI?

This is a unique opportunity to help shape a newly created position and make a visible impact on the member experience at a growing international trade association. You’ll work closely with industry leaders, innovative manufacturers, and a supportive, mission-driven staff team. PMI offers a competitive salary and benefits package.

Are you tech-savvy, people-focused, and ready to make a difference?

We’re looking for someone who:

• Is comfortable running virtual events and online meetings
• Enjoys working with technology and solving problems
• Has strong organizational skills and attention to detail
• Takes pride in helping people and improving systems and processes

If you’re excited about combining technology, service, and teamwork to support a vibrant national industry, we’d love to hear from you.

Apply by sending your résumé and salary requirements to:
admin@safeplumbing.org

Plumbing Manufacturers International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Qualifications

• Bachelor’s degree or equivalent experience in communications, information technology, business administration, or a related field.
• 2–4 years of experience in association management, customer service, digital event coordination, or a related role.
• Experience coordinating virtual or hybrid events, webinars, or online meetings.
• Proficiency with association management systems (Membee preferred), CRM tools, and virtual meeting platforms (Zoom, GoTo Webinar, Microsoft Teams, etc.).
• Working knowledge of social media platforms and best practices (LinkedIn, TikTok, Facebook, Instagram, Substack.
• Strong organizational and problem-solving skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Team-oriented mindset with a positive attitude and a strong commitment to exceptional member service.
• This is a remote work position with occasional travel (e.g., Annual Conference).

About Plumbing Manufacturers International

Plumbing Manufacturers International (PMI) is the trade association and voice for the plumbing fixture and fittings manufacturing industry. Our members produce over ninety percent of all products sold in North America representing 150 different brands. Our commitment to Rethink Water is focused on ensuring clean, safe, and reliable access to water for future generations. Overall, the American plumbing fixtures and fittings manufacturing industry drives the American economy by creating more than 517,000 jobs delivering more than $35 billion dollars in wages in the United States. PMI members operate manufacturing facilities and warehouses in more than 30 states. Many of our members are family-owned businesses that play a vital role in their communities, providing high-quality U.S. manufacturing jobs, supporting thousands of American families, and fueling the success of the U.S. economy.

Connections working at Plumbing Manufacturers International