Assistant Director of Residence Life for Summer and Hospitality Operations
George Mason University
Location: Fairfax, Virginia
Internal Number: 51842
Department: Housing and Residence Life (HRL)
Assistant Director of Residence Life for Summer and Hospitality Operations
George Mason University's Housing and Residence Life (HRL) is currently seeking applications from qualified candidates for an Assistant Director of Residence Life for Summer and Hospitality Operations position. George Mason University has a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff, and strongly encourages candidates to apply who will enrich Mason's academic and culturally inclusive environment.
About the Department:
Housing & Residence Life (HRL) is a self-supporting auxiliary organization within the University Life unit of George Mason University. HRL serves a highly diverse population of approximately 6,200 students, the majority of which are undergraduates living in traditional, suite and apartment-style residence halls on three campuses within the vibrant Northern Virginia area. HRL employs over 170 full-time and graduate staff members and over 300 undergraduate student staff members. HRL is committed to providing a safe, well-maintained student-centered environment that is innovative and inclusive of a global community. It is dedicated to creating a home that enriches the experiences of our students, staff and faculty.
The Assistant Director of Residence Life for Summer and Hospitality Operations is a professional staff member responsible for overseeing the administration and management of summer conference, intern, and guest housing programs for Housing & Residence Life at George Mason University. The primary responsibilities for this position include establishing partnerships with internal and external camp/conference coordinators to grow summer occupancy and revenue, creating strategies to further develop the DC Region Summer Intern Housing program, and providing supervision and leadership to professional staff members assigned to this area. This position is a live-on role that includes participation in the Assistant Director duty rotation for the Fairfax Campus. The Assistant Director of Residence Life for Summer and Hospitality Operations reports to the Director of Residence Life.
The Assistant Director of Residence Life for Summer and Hospitality Operationswill have primary responsibilities focused in the areas of Summer Operations Supervision and Leadership, HRL Desk Operations Supervision and Leadership, Collaborations and Partnerships, and Administration:
Summer Operations Supervision and Leadership:
Provide leadership and oversight for all summer housing operations including internal and external conferences, DC Region Summer Intern Housing, summer orientation, and guest housing programs;
Directly supervise and provide ongoing professional feedback and support to the Business Manager for Summer and Hospitality Operations and the ACUHO-I Summer Operations Intern;
Meet regularly with the Chief Housing Officer & Director of Residence Life to develop comprehensive strategies and goals focused on annual growth and expansion of HRL's Summer Operations;
Establish and maintain positive working relationships with GMU departments critical to the success of a robust summer housing program including Mason Dining, Parking Services, Events Management, and New Student & Family Programs;
Co-Chair the HRL Summer Operations Committee; host year-round meetings with various HRL stakeholders to ensure proper communication and planning across areas (housekeeping, maintenance, IT, etc.);
Collaborate with the Residential Communities staff on annual revisions to summer student staff position descriptions; oversee the summer student staff recruitment, interview, and selection processes;
Develop and execute a 12-month marketing & communications strategy for HRL Summer Operations, inclusive of print & digital marketing, website, social media, and in-person promotional events;
Assist the Business Manager for Summer and Hospitality Operations with the creation of quotes & invoices, management of summer guest assignments, and other data management tasks in Star Rez Conference module;
Regularly meet with the Director of Residence Life and the Business Manager for Summer and Hospitality Operations prior to and during the summer months to coordinate logistics for all residential summer programs.
HRL Desk Operations Supervision and Leadership:
Provide year-round leadership and oversight for Housing & Residence Life Desk Operations, inclusive of two (2) 24-hour service desks, and HRL Central Office phone and email communications;
Directly supervise two (2) Administrative Specialists for Residential Communities and provide indirect supervision and support for 12-15 undergraduate Office Assistants (OAs);
Collaborate with the Administrative Specialists for Residential Communities to ensure prospective and confirmed summer guests receive timely and accurate communications including reservation confirmations, contract approvals, and general inquiries;
Coordinate with the Assistant Directors of Residential Communities and HRL Desk Operations Team to successfully plan and execute spring semester move-out, summer student housing move-in, and multiple rounds of intern student housing check-in and check-out throughout the summer months;
Attend student staff team meetings on an as-needed basis throughout the summer and academic year.
Collaboration and Partnerships:
Develop and maintain effective working relationships with all HRL staff;
Work closely with HRL colleagues in Residential Services, Housekeeping, and Maintenance to develop a detailed summer housing timeline to ensure smooth transitions between academic terms;
Serve on departmental and University Life committees focused on residential students, auxiliary services, and summer programs and operations;
Serve as a University conduct hearing officer for escalated student incidents when needed;
Participate in departmental, divisional, and University-wide committee and work group opportunities.
Provide leadership and administrative support to all operations within assigned areas;
Support the coordination of large-scale departmental operations including, but not limited to, semester opening and closings, summer turn processes, early arrivals, and break housing;
Provide oversight for follow-up related to maintenance needs and facilities projects;
Support processes focused on occupancy management and assignment accuracy in collaboration with the Residential Services team;
Within assigned areas of management, oversee purchases and vendor contracts for fiscal accuracy and ongoing reconciliation processes within departmental budgets;
Ensure accurate damage billing and key/access management procedures in collaboration with Residential Services and Facilities staff;
Support efforts connected to assessment for departmental and University Life goals and objectives.
Serve in the Assistant Director duty rotation to provide evening, weekend, and holiday support and assistance to Residential Communities staff;
Serve as essential personnel and respond to emergencies and crisis situations that occur within the residential communities;
Be willing to work flexible night and weekend hours as necessary;
In the event of an Assistant Director of Residential Communities vacancy, interim supervision of Community Directors may be assigned;
Perform other duties as assigned by the Director of Residence Life or designee.
Master's degree required with 3-5 years full-time experience working in residence life and/or residential services;
Proven ability in establishing successful new programs or partnerships in a higher education setting;
Experience in leadership and supervision of undergraduate student staff is required.
Significant experience in residence hall management, summer conference services, and crisis response;
Master's degree in student affairs administration, higher education, counseling, or a related field preferred.
Salary: Commensurate with education and experience
Location: Fairfax, VA
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George Mason University is an innovative, entrepreneurial institution with national distinction in both academics and research. Mason holds a top U.S. News and World Report
George Mason University is a public, comprehensive, research university established by the Commonwealth of Virginia located in Northern Virginia, outside of Washington, D.C. Mason was initially founded as a branch of the University of Virginia in 1949, and became an independent institution in 1972. George Mason University is an innovative and inclusive academic community committed to creating a more just, free, and prosperous world.
George Mason University has 37,000 students from all 50 states and 130 countries and a residential population of more than 6,000 students. Mason is a vibrant and dynamic community of scholars. 80% of our students are employed within six months of graduation. Nearly two-thirds of the 140,000 Mason alumni live and work in the Washington, D.C., metropolitan area.
Mason is a young university that, in just a short time, has made impressive strides in size, stature and influence. Today, as Virginia’s largest public research university, we are setting the benchmark for a bold, progressive education that serves the needs of our students and communities. To that end, we have 10 schools and colleges devoted to a variety of study.
We prepa...re Mason students for the demands of work, social responsibility, and life in an ever-changing global society. University Life's mission statement is core to our work. We support every student at Mason, from orientation through graduation.
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George Mason, for whom our university is named, was one of the greatest of the founding fathers of the United States. Mason drafted the Virginia Declaration of Rights, which became a model for the first 10 amendments to the U.S. Constitution, known as the Bill of Rights.
We Are in Virginia. But We Serve the World.
Mason is committed to creating a more just, free and prosperous world. Located in one of the most important political, economic and intellectual hubs in the world, we accept our responsibility to serve others: to help our students succeed, enrich the life of our community, and contribute to solving some of the most complex global problems of our time.
Washington, D.C.: Land of Opportunity.
Mason’s main campus is in Fairfax, Virginia, just 15 miles outside of Washington, D.C. The nation’s capital is easily accessible by car or public transportation.
At Mason, you can enjoy the best of both worlds: a beautiful wooded residential campus and outstanding college experience, as well as numerous internship and recreational opportunities that only a world-class urban setting like D.C. can offer.
You can intern with National Geographic or the Justice Department, visit the numerous museums with your Art History classmates, take a selfie in front of Lincoln Memorial, catch a Nationals baseball game, kayak along the Potomac, or check out the many neighborhoods where you’ll discover lots of great shopping, places to eat, art galleries, music venues, and much more. You can attend events and hear nationally recognized speakers. You’ll run out of time before you run out of things to do.
There’s more to explore. Students participate in a field trip to the Library of Congress in Washington, D.C., organized by the Office of International Programs and Services.
In just a short drive, you can be hiking in the Shenandoah Mountains or walking the boardwalk in either Ocean City, Maryland, or Virginia Beach, Virginia.
Our closest airports are Dulles International Airport and Ronald Reagan National Airport, and Mason is easily accessible by public transportation. Free shuttle buses help you get to the nearest Metro station in Vienna, Virginia, just a short distance from our Fairfax Campus. The Arlington Campus is within walking distance of the Virginia Square-GMU stop on the Orange Line.
Enriching Work Environment.
We will invest in recruiting, retaining, and developing talented and diverse faculty and academic and professional staff. We will create a vibrant campus life in which all members can grow and thrive.
Diversity is one of our core values; everyone is welcome here. Mason was recently named the most diverse university in Virginia by U.S. News & World Report.
We bring together a multitude of people and ideas in everything that we do. Our culture of inclusion, our multidisciplinary approach, and our global perspective makes us more effective educators and scholars.
While at Mason, you’ll be making your own decisions and forming your own view of the world. Engaging with diverse groups of individuals, including students, faculty, and staff, will enrich this experience. You will learn from them, and they will learn from you.
We have a variety of communities here, and you're sure to find a group of people who are like you. The great thing is you'll also be embraced by communities of people who are not like you. At Mason, you'll be in a place where the whole is greater than the sum of its parts.
Interacting with people from a variety of backgrounds will:
• Widen your outlook of the world,
• Show you how to work and collaborate with people of differing views,
• Expose you to new perspectives from people with disparate life experiences, and
• Give you the social skills to interact with all kinds of people.
Diversity also enhances learning and creative thinking by prompting the study of new material and the awareness of fresh viewpoints. The power of many perspectives will boost your capacity to explore original ideas and solutions. Seeing issues in a new way heightens your creativity and problem-solving abilities.
Another benefit: As our nation becomes more diverse, students who learn in a diverse environment will be more competitive in an increasingly global economy. You’ll enhance your critical thinking skills and improve your ability to develop nuanced solutions to real-world problems.
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