POSITION SUMMARY:

ASTA is looking for a Partner Success Coordinator to join our growing Business Development team.

This role is responsible for the fulfillment of sponsorship and marketing campaigns. The Partner Success Coordinator will work with several departments within ASTA and many supplier partners to ensure contract agreements are fulfilled and client relationships are effectively managed.

The ideal candidate will be detail-oriented, strategic, and aware of all aspects of each signed agreement. This unique position requires an equally unique personality, one who has an entrepreneurial spirit and a sense of ownership while also maintaining a “team player” attitude. This person should be curious, a self-starter, have a positive outlook, and pay close attention to detail.

RESPONSIBILITIES:

• Collaborate with Business Development team members to provide seamless handoff, onboarding, and support to ASTA partners.
• Implement and optimize fulfillment of Partner Agreements - effectively managing the fulfillment pipeline to completion:
  • Managing deliverable calendar and inventory
  • Owning marketing deliverables: building HTML broadcasts, managing miscellaneous digital marketing collateral such as E-Newsletter features and banner ads
  • Collecting event-specific content: speaker info, session information, and maintaining communications with speakers to ensure knowledge of onsite execution
• Ensure Partner logos are correct along all ASTA channels: ASTA.org, Travel Advisor Daily Newsletter, on-site event signage, Travel Advisor Magazine
• Working with vendors to facilitate promised sponsorship elements
• Creating end-of-year ROI reports
• Upsell marketing and event elements to existing customers, generating additional revenue
  Support the Proud Partner Committee throughout the year, scheduling and assisting with virtual and in-person meetings, and communications

EXPECTATIONS:

• Understand and articulate ASTA’s mission and value proposition while keeping up-to-date on important industry and ASTA happenings.
• Build relationships with partners and upsell where possible.
• Communicate professionally and effectively, both verbally and in writing, with members, prospective members, and staff.
• Manage the day-to-day responsibilities of the position while meeting deadlines for long-term projects.
• Maintain fulfillment spreadsheets that are current and understandable.
• Navigate through membership databases, events, and marketing systems (iMIS, Pheedloop, HubSpot).
• Take an active role in the Sponsor on-site experience, assisting with pre-registration, signage, on-site logistics, and production elements.
• Collaborate with the Marketing, Membership, and Accounting teams to ensure partner needs are served, and agreements are executed on.

REQUIREMENTS

• Bachelor’s degree
• 1-3 years in sales or project management
• Proficiency in Microsoft Office Suite
• Excellent verbal and written communication and organizational skills
• Previous customer or member service experience
• Ability to manage multiple priorities and deadlines simultaneously
• Always looking for an opportunity to learn, grow and give and receive feedback
• Self-Starter, when you see a need, you address it
• You always go the extra mile: bonus skills
  • Proficiency in HubSpot or another CRM/HTML email program is a plus
  • Sales/marketing/business development experience or related field is a plus
  • Knowledge of iMIS database system and event management programs (such as EShow) is a plus

COMPENSATION & BENEFITS 

The salary range for this position is $50,000 - $60,000, based on experience and qualifications. ASTA offers a comprehensive benefits package that includes: 

• Alexandria, VA / Hybrid / Remote Options
  
  • Only hiring in the following states
    • VA, MD, DC, FL, CA, IL, NC, OH
• Company-subsidized medical, dental, vision, life, and both short- and long-term disability insurance
• Paid time off (vacation, personal, sick leave, and holidays)
• 401(k) plan with employer match
• On-site fitness room
• Commuter benefits
• Free parking 

HOW TO APPLY 

To apply, please email your resume, cover letter, and salary requirements to resumes@asta.org with "Coordinator, Partner Success" in the subject line. Applications will be reviewed on a rolling basis until the position is filled. 

About American Society of Travel Advisors

The American Society of Travel Advisors (ASTA) is the leading global advocate for travel advisors, the travel industry and the traveling public. Its members represent 80 percent of all travel sold in the United States through the travel agency distribution channel. Together with hundreds of internationally based members, ASTA’s history of industry advocacy traces back to its founding in 1931 when it launched with the mission to facilitate the business of selling travel through effective representation, shared knowledge and the enhancement of professionalism.

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